Travel Consultant

Employer

Harry's Travel World

Languages

English

Education

• Secondary (high) school graduation certificate
• or equivalent experience

Asset languages

• Hindi
• Panjabi; Punjabi

Tasks

• Supervise clerical staff or other travel counsellors
• Investigate new travel areas, hotels and other amenities
• Manage difficult situations with customers
• Sell travel products and travel insurance
• Provide customers with travel information and other details such as regulations, duty free allowances, health risks and requirements, attractions and special events
• Attend to cancellations and schedule changes
• Make transportation and accommodation reservations using computerized reservation and ticketing system
• Provide travel information to clients regarding destinations, transportation, accommodation options and travel costs

Computer and technology knowledge

• Galileo
• Travel software packages
• Amadeus
• Apollo
• MS Office
• Sabre

Travel bookings

• Leisure travel
• Group travel
• Domestic travel
• International travel

Type of experience

Call centre

Geographical areas of specialization

• Canada
• United States
• Mexico and Central America
• Asia

Area of specialization

Sales

Economic specialization

Retail business

Work conditions and physical capabilities

• Attention to detail
• Sitting
• Work under pressure

Personal suitability

• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Organized
• Team player

Screening questions

• Are you authorized to work in Canada?
• Are you available to start on the date listed in the job posting?
• Are you willing to relocate for this position?
• Do you have experience working in this field?
• Do you have the required certifications listed in the job posting?
• Do you live near the job location?
• Do you meet the language requirements listed in the job posting?

Experience

2 years to less than 3 years

Employment terms options

To be determined