Posted on Feb 15, 2021 by 1825862 Alberta LTD.
Location Edmonton, AB
Earnings $38.00 hourly
Work Hours 35 hours per week
Position Permanent Full Time
Vacancies 1  Vacancy
Closing Date Mar 17, 2021
1825862 Alberta LTD.
- Computer Science
2 years to less than 3 years
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Provide business systems, network and Internet support to users in response to identified difficulties
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
- Attention to detail
- Combination of sitting, standing, walking
- Tight deadlines
Computer and Technology Knowledge
- Word processing software
- MS Windows
- Database software
- Device drivers
- Networking software
- Networking hardware
- Networking security
- File management software
- Security software
- Mail server software
- Project management software
- Programming software
- Programming languages
- Data analysis software
- MS Office
- Wireless networks
- Desktop applications
- Business diagram software
- Multimedia software
- Information Technology Infrastructure Library (ITIL)
- Effective interpersonal skills
- Team player
- Client focus
How to Apply
Anyone who can legally work in Canada can apply for this job. If you are not currently authorized to work in Canada, the employer will not consider your job application.
Mar 17, 2021
Important notice: This job posting has been provided by an external employer.The Government of Alberta and the Government of Canada are not responsible for the accuracy, authenticity or reliability of the content.
Interest in compiling information from user guides, technical manuals and other documents to research and implement solutions; and in collecting, organizing and maintaining problems and solution logs for use by other technical support analysts
Interest in assisting computer users by assessing and responding to their technical difficulties; may supervise other technical support workers
Interest in precision working to provide first-line technical support and advice to computer users
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