User Support Technician
EmployerJMJ Network Ltd
Date PostedJune 22, 2021
Location Calgary, AB
Earnings $32.69 hourly
Work Hours 36 to 44 hours per week
Position Permanent Full Time
Vacancies 2  Vacancies
Closing Date Aug 19, 2021
JMJ Network Ltd
Experience an asset
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Provide business systems, network and Internet support to users in response to identified difficulties
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
- Repetitive tasks
- Physically demanding
- Attention to detail
- Standing for extended periods
- Tight deadlines
Ability to Supervise
Computer and Technology Knowledge
- MS Windows
- File management software
- Web service design
- MS Office
- Effective interpersonal skills
- Team player
- Excellent oral communication
- Excellent written communication
- Client focus
How to Apply
Anyone who can legally work in Canada can apply for this job. If you are not currently authorized to work in Canada, the employer will not consider your job application.
Aug 19, 2021
Important notice: This job posting has been provided by an external employer.The Government of Alberta and the Government of Canada are not responsible for the accuracy, authenticity or reliability of the content.
Interest in compiling information from user guides, technical manuals and other documents to research and implement solutions; and in collecting, organizing and maintaining problems and solution logs for use by other technical support analysts
Interest in assisting computer users by assessing and responding to their technical difficulties; may supervise other technical support workers
Interest in precision working to provide first-line technical support and advice to computer users
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