User Support Technician
EmployerAlberta Concrete Pumping Ltd.
Date PostedAugust 10, 2021
Location Edmonton, AB
Earnings $37.18 hourly
Work Hours 30 hours per week
Position Permanent Full Time
Vacancies 1  Vacancy
Closing Date Oct 07, 2021
Alberta Concrete Pumping Ltd.
1 year to less than 2 years
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Provide business systems, network and Internet support to users in response to identified difficulties
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
- Repetitive tasks
- Attention to detail
- Combination of sitting, standing, walking
- Tight deadlines
Ability to Supervise
Computer and Technology Knowledge
- MS Windows
- File management software
- MS Office
- Effective interpersonal skills
- Team player
- Client focus
How to Apply
824 78 Avenue NW,
Edmonton, Alberta T6P1L7
Oct 07, 2021
Interest in compiling information from user guides, technical manuals and other documents to research and implement solutions; and in collecting, organizing and maintaining problems and solution logs for use by other technical support analysts
Interest in assisting computer users by assessing and responding to their technical difficulties; may supervise other technical support workers
Interest in precision working to provide first-line technical support and advice to computer users
It’s based on the Canadian Work Preference Inventory (CWPI), which measures 5 occupational interests: Directive, Innovative, Methodical, Objective and Social.
Each set of 3 interest codes is listed in order of importance.
A code in capital letters means it’s a strong fit for the occupation.
A code in all lowercase letters means the fit is weaker.