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Job Details

User Support Technician

Employer

Highpoint Marketing Inc.

Date Posted

April 19, 2022

Languages

English
  • Location Calgary, AB
  • Earnings $30.00 hourly
  • Work Hours 32 to 35 hours per week
  • Position Permanent Full Time
  • Vacancies 1  Vacancy
  • Closing Date Jun 17, 2022
Job Requirements

Employer

Highpoint Marketing Inc.

Languages

English

Education

College/CEGEP

Experience

1 year to less than 2 years

Work Setting

Consulting firm

Specific Skills

  • Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Provide business systems, network and Internet support to users in response to identified difficulties

Work Conditions and Physical Capabilities

  • Fast-paced environment
  • Work under pressure
  • Repetitive tasks
  • Attention to detail
  • Tight deadlines

Personal Suitability

  • Initiative
  • Team player
  • Client focus
  • Organized

Workplace information

Remote work available

Special Initiatives

  • Jobs for Ukraine: This employer has selected to promote this job through "Jobs for Ukraine”. Canadian citizens and permanent residents can still apply.

How to Apply

Anyone who can legally work in Canada can apply for this job. If you are not currently authorized to work in Canada, the employer will not consider your job application.

Advertised Until

Jun 17, 2022

Important notice: This job posting has been provided by an external employer.The Government of Alberta and the Government of Canada are not responsible for the accuracy, authenticity or reliability of the content.

Interest Codes & Abilities
The User Support Technician is part of the following larger National Occupational Classification (NOC).

Interest Codes

User Support Technicians
METHODICAL

Interest in compiling information from user guides, technical manuals and other documents to research and implement solutions; and in collecting, organizing and maintaining problems and solution logs for use by other technical support analysts

SOCIAL

Interest in assisting computer users by assessing and responding to their technical difficulties; may supervise other technical support workers

objective

Interest in precision working to provide first-line technical support and advice to computer users

Reading Interest Codes
A Quick Guide

The interest code helps you figure out if you’d like to work in a particular occupation. 

It’s based on the Canadian Work Preference Inventory (CWPI), which measures 5 occupational interests: Directive, Innovative, Methodical, Objective, and Social.

Each set of 3 interest codes for this NOC group is listed in order of importance.

A code in capital letters means it’s a strong fit for the occupation.

A code in all lowercase letters means the fit is weaker.

Learn About Interests

Learn More

Abilities

Compared to my abilities

The abilities related to this job are shown along with your selected abilities.

Typical ability expectations for this job
Selected abilities

Mental Abilities

General Learning Ability

Verbal Ability

Numerical Ability

Visual Abilities

Spatial Perception

Form Perception

Clerical Perception

Physical Abilities

Motor Coordination

Finger Dexterity

Manual Dexterity

Learn More
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