User Support Technician
EmployerHighpoint Marketing Inc.
Date PostedApril 19, 2022
Location Calgary, AB
Earnings $30.00 hourly
Work Hours 32 to 35 hours per week
Position Permanent Full Time
Vacancies 1  Vacancy
Closing Date Jun 17, 2022
Highpoint Marketing Inc.
1 year to less than 2 years
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Provide business systems, network and Internet support to users in response to identified difficulties
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
- Repetitive tasks
- Attention to detail
- Tight deadlines
- Team player
- Client focus
Remote work available
- Jobs for Ukraine: This employer has selected to promote this job through "Jobs for Ukraine”. Canadian citizens and permanent residents can still apply.
How to Apply
Jun 17, 2022
Interest in compiling information from user guides, technical manuals and other documents to research and implement solutions; and in collecting, organizing and maintaining problems and solution logs for use by other technical support analysts
Interest in assisting computer users by assessing and responding to their technical difficulties; may supervise other technical support workers
Interest in precision working to provide first-line technical support and advice to computer users
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