User Support Technician
EmployerONE SOLUTION CONSULTANCY SERVICES
Date PostedAugust 02, 2022
Location Edmonton, AB
Earnings $39.86 hourly
Work Hours 35 to 40 hours per week
Position Permanent Full Time
Vacancies 2  Vacancies
Closing Date Sep 01, 2022
ONE SOLUTION CONSULTANCY SERVICES
- College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- or equivalent experience
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
1 to 2 people
- Willing to travel
- Public transportation is available
Work Conditions and Physical Capabilities
Attention to detail
- Client focus
- Effective interpersonal skills
- Excellent oral communication
- Excellent written communication
- Team player
2 years to less than 3 years
Remote work available
Important notice: This job posting has been provided by an external employer.The Government of Alberta and the Government of Canada are not responsible for the accuracy, authenticity or reliability of the content.
Interest in compiling information from user guides, technical manuals and other documents to research and implement solutions; and in collecting, organizing and maintaining problems and solution logs for use by other technical support analysts
Interest in assisting computer users by assessing and responding to their technical difficulties; may supervise other technical support workers
Interest in precision working to provide first-line technical support and advice to computer users
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