User Support Technician job in Fort McMurray, AB with I.T.Quality Inc., Alberta - alis
This permanent full time User Support Technician job from I.T.Quality Inc. is offering $30.50 hourly for 40 hours per week.
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Job Details
User Support Technician
Employer
I.T.Quality Inc.Date Posted
January 06, 2023Languages
English-
Location Fort McMurray, AB
-
Earnings $30.50 hourly
-
Work Hours 40 hours per week
-
Position Permanent Full Time
-
Vacancies 1 Vacancy
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Closing Date Feb 05, 2023
Job Requirements
Employer
I.T.Quality Inc.
Languages
English
Education
Bachelor's degree
Tasks
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Computer and technology knowledge
- Device drivers
- Networking hardware
- Intranet
- Internet
- Servers
- Desktop applications
- File management software
- Word processing software
- Presentation software
- Mail server software
- Image editing software
- MS Office
- MS Windows
- SQL
- SharePoint
- Spreadsheet
- TCP/IP
- Wireless networks
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Attention to detail
- Combination of sitting, standing, walking
- Bending, crouching, kneeling
Personal suitability
- Accurate
- Client focus
- Initiative
- Organized
- Team player
Experience
1 year to less than 2 years
Important notice: This job posting has been provided by an external employer.The Government of Alberta and the Government of Canada are not responsible for the accuracy, authenticity or reliability of the content.
Interest Codes & Abilities
The User Support Technician is part of the following larger National Occupational Classification (NOC).
Interest Codes
User Support Technicians
- METHODICAL
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Interest in compiling information from user guides, technical manuals and other documents to research and implement solutions; and in collecting, organizing and maintaining problems and solution logs for use by other technical support analysts
- SOCIAL
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Interest in assisting computer users by assessing and responding to their technical difficulties; may supervise other technical support workers
- objective
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Interest in precision working to provide first-line technical support and advice to computer users
Reading Interest Codes
A Quick Guide
The interest code helps you figure out if you’d like to work in a particular occupation.
It’s based on the Canadian Work Preference Inventory (CWPI), which measures 5 occupational interests: Directive, Innovative, Methodical, Objective, and Social.
Each set of 3 interest codes for this NOC group is listed in order of importance.
A code in capital letters means it’s a strong fit for the occupation.
A code in all lowercase letters means the fit is weaker.
Abilities
Compared to my abilities
The abilities related to this job are shown along with your selected abilities.
Typical ability expectations for this job
Selected abilities
Mental Abilities
General Learning Ability
Verbal Ability
Numerical Ability
Visual Abilities
Spatial Perception
Form Perception
Clerical Perception
Physical Abilities
Motor Coordination
Finger Dexterity
Manual Dexterity
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