User Support Technician
EmployerCentral Protection Services Inc.
Date PostedJanuary 09, 2023
Location Edmonton, AB
Earnings $30.00 hourly
Work Hours 30 hours per week
Position Permanent Full Time
Vacancies 1  Vacancy
Closing Date Feb 08, 2023
Central Protection Services Inc.
College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Computer and technology knowledge
- Device drivers
- Networking software
- Networking hardware
- Networking security
- Security software
- Communication software
- Programming software
- Website creation and management software
Work conditions and physical capabilities
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Physically demanding
- Ability to distinguish between colours
- Combination of sitting, standing, walking
- Standing for extended periods
- Bending, crouching, kneeling
- Excellent written communication
- Team player
1 year to less than 2 years
Important notice: This job posting has been provided by an external employer.The Government of Alberta and the Government of Canada are not responsible for the accuracy, authenticity or reliability of the content.
Interest in compiling information from user guides, technical manuals and other documents to research and implement solutions; and in collecting, organizing and maintaining problems and solution logs for use by other technical support analysts
Interest in assisting computer users by assessing and responding to their technical difficulties; may supervise other technical support workers
Interest in precision working to provide first-line technical support and advice to computer users
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