User Support Technician job in Calgary, AB with Hygge Energy Inc, Alberta - alis
This permanent full time User Support Technician job from Hygge Energy Inc is offering $28.85 hourly for 30 to 35 hours per week.
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Job Details
User Support Technician
Employer
Hygge Energy IncDate Posted
May 16, 2023Languages
English-
Location Calgary, AB
-
Earnings $28.85 hourly
-
Work Hours 30 to 35 hours per week
-
Position Permanent Full Time
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Vacancies 2 Vacancies
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Closing Date Jun 15, 2023
Job Requirements
Employer
Hygge Energy Inc
Languages
English
Education
Secondary (high) school graduation certificate
Work setting
Consulting firm
Tasks
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
Supervision
1 to 2 people
Computer and technology knowledge
- JavaOS
- Networking software
- Networking security
- Internet
- Servers
- Word processing software
- Presentation software
- Programming software
- Software development
- MS Office
- MS Windows
Work conditions and physical capabilities
Fast-paced environment
Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
Experience
1 year to less than 2 years
Important notice: This job posting has been provided by an external employer.The Government of Alberta and the Government of Canada are not responsible for the accuracy, authenticity or reliability of the content.
Interest Codes & Abilities
The User Support Technician is part of the following larger National Occupational Classification (NOC).
Interest Codes
User Support Technicians
- METHODICAL
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Interest in compiling information from user guides, technical manuals and other documents to research and implement solutions; and in collecting, organizing and maintaining problems and solution logs for use by other technical support analysts
- SOCIAL
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Interest in assisting computer users by assessing and responding to their technical difficulties; may supervise other technical support workers
- objective
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Interest in precision working to provide first-line technical support and advice to computer users
Reading Interest Codes
A Quick Guide
The interest code helps you figure out if you’d like to work in a particular occupation.
It’s based on the Canadian Work Preference Inventory (CWPI), which measures 5 occupational interests: Directive, Innovative, Methodical, Objective, and Social.
Each set of 3 interest codes for this NOC group is listed in order of importance.
A code in capital letters means it’s a strong fit for the occupation.
A code in all lowercase letters means the fit is weaker.
Abilities
Compared to my abilities
The abilities related to this job are shown along with your selected abilities.
Typical ability expectations for this job
Selected abilities
Mental Abilities
General Learning Ability
Verbal Ability
Numerical Ability
Visual Abilities
Spatial Perception
Form Perception
Clerical Perception
Physical Abilities
Motor Coordination
Finger Dexterity
Manual Dexterity
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