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User Support Technician
EmployerHygge Energy Inc
Date PostedMay 16, 2023
Location Calgary, AB
Earnings $28.85 hourly
Work Hours 30 to 35 hours per week
Position Permanent Full Time
Vacancies 2  Vacancies
Closing Date Jun 15, 2023
Hygge Energy Inc
Secondary (high) school graduation certificate
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
1 to 2 people
Computer and technology knowledge
- Networking software
- Networking security
- Word processing software
- Presentation software
- Programming software
- Software development
- MS Office
- MS Windows
Work conditions and physical capabilities
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Team player
1 year to less than 2 years
Important notice: This job posting has been provided by an external employer.The Government of Alberta and the Government of Canada are not responsible for the accuracy, authenticity or reliability of the content.
Interest in compiling information from user guides, technical manuals and other documents to research and implement solutions; and in collecting, organizing and maintaining problems and solution logs for use by other technical support analysts
Interest in assisting computer users by assessing and responding to their technical difficulties; may supervise other technical support workers
Interest in precision working to provide first-line technical support and advice to computer users
The interest code helps you figure out if you’d like to work in a particular occupation.
It’s based on the Canadian Work Preference Inventory (CWPI), which measures 5 occupational interests: Directive, Innovative, Methodical, Objective, and Social.
Each set of 3 interest codes for this NOC group is listed in order of importance.
A code in capital letters means it’s a strong fit for the occupation.
A code in all lowercase letters means the fit is weaker.
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