User Support Technician job in Edmonton, AB with Techise, Alberta - alis
This permanent full time User Support Technician job from Techise is offering $28.85 hourly for 30 to 40 hours per week.
Add this page to a custom guide
Choose a guide...
There was an error. Please try again.
This page is already listed in your guide. Please choose a different page to add.
Job Details
User Support Technician
Employer
TechiseDate Posted
August 29, 2024Languages
English-
Location Edmonton, AB
-
Earnings $28.85 hourly
-
Work Hours 30 to 40 hours per week
-
Position Permanent Full Time
-
Vacancies 1 Vacancy
-
Closing Date Sep 28, 2024
Job Requirements
Employer
Techise
Languages
English
Education
College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year
Work setting
- Computer hardware or software retailer/wholesaler
- Relocation costs covered by employer
- Willing to relocate
Tasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Supervision
1 to 2 people
Certificates, licences, memberships, and courses
- Associate Computing Professional (ACP)
- Cisco certified network associate
- Microsoft certified professional (MCP)
- A+ Certification
Computer and technology knowledge
- Android
- Security software
- Word processing software
- .NET
- MS Windows
- TCP/IP
Security and safety
- Bondable
- Criminal record check
Transportation/travel information
- Travel expenses paid by employer
- Public transportation is available
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Manual dexterity
- Attention to detail
- Sitting
- Combination of sitting, standing, walking
- Standing for extended periods
- Bending, crouching, kneeling
Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
Screening questions
- Are you available for the advertised start date?
- Are you currently legally able to work in Canada?
- Are you willing to relocate for this position?
- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?
- What is the highest level of study you have completed?
Experience
1 year to less than 2 years
Financial benefits
Gasoline paid
Other benefits
- Transportation provided by employer
- Parking available
Important notice: This job posting has been provided by an external employer.The Government of Alberta and the Government of Canada are not responsible for the accuracy, authenticity or reliability of the content.
Interest Codes & Abilities
The User Support Technician is part of the following larger National Occupational Classification (NOC).
Interest Codes
User Support Technicians
- METHODICAL
-
Interest in compiling information from user guides, technical manuals and other documents to research and implement solutions; and in collecting, organizing and maintaining problems and solution logs for use by other technical support analysts
- SOCIAL
-
Interest in assisting computer users by assessing and responding to their technical difficulties; may supervise other technical support workers
- objective
-
Interest in precision working to provide first-line technical support and advice to computer users
Reading Interest Codes
A Quick Guide
The interest code helps you figure out if you’d like to work in a particular occupation.
It’s based on the Canadian Work Preference Inventory (CWPI), which measures 5 occupational interests: Directive, Innovative, Methodical, Objective, and Social.
Each set of 3 interest codes for this NOC group is listed in order of importance.
A code in capital letters means it’s a strong fit for the occupation.
A code in all lowercase letters means the fit is weaker.
Abilities
Compared to my abilities
The abilities related to this job are shown along with your selected abilities.
Typical ability expectations for this job
Selected abilities
Mental Abilities
General Learning Ability
Verbal Ability
Numerical Ability
Visual Abilities
Spatial Perception
Form Perception
Clerical Perception
Physical Abilities
Motor Coordination
Finger Dexterity
Manual Dexterity
Was this page useful?