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User Support Technician
Employer
Infantry Pictures IncDate Posted
September 15, 2024Languages
English-
Location Calgary, AB
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Earnings $30.00 hourly
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Work Hours 35 to 40 hours per week
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Position Permanent Full Time
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Vacancies 1  Vacancy
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Closing Date Nov 08, 2024
Employer
Infantry Pictures Inc
Languages
English
Education
College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Tasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Perform Web-server backup and recovery operations
- Provide customer service
- Manage incidents
Personal suitability
- Accurate
- Efficient interpersonal skills
- Initiative
- Team player
- Honesty
Experience
1 year to less than 2 years
Support for newcomers and refugees
Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster (for example: Ukraine, Afghanistan, etc.)
Support for youths
Offers on-the-job training tailored to youth
Support for Indigenous people
Offers mentorship, coaching and/or networking opportunities for Indigenous workers
Support for mature workers
Provides staff with awareness training to create a welcoming work environment for mature workers
Important notice: This job posting has been provided by an external employer.The Government of Alberta and the Government of Canada are not responsible for the accuracy, authenticity or reliability of the content.
Interest Codes
- METHODICAL
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Interest in compiling information from user guides, technical manuals and other documents to research and implement solutions; and in collecting, organizing and maintaining problems and solution logs for use by other technical support analysts
- SOCIAL
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Interest in assisting computer users by assessing and responding to their technical difficulties; may supervise other technical support workers
- objective
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Interest in precision working to provide first-line technical support and advice to computer users
The interest code helps you figure out if you’d like to work in a particular occupation.
It’s based on the Canadian Work Preference Inventory (CWPI), which measures 5 occupational interests: Directive, Innovative, Methodical, Objective, and Social.
Each set of 3 interest codes for this NOC group is listed in order of importance.
A code in capital letters means it’s a strong fit for the occupation.
A code in all lowercase letters means the fit is weaker.
Abilities
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