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User Support Technician
Employer
Global Studios IncDate Posted
October 02, 2024Languages
English-
Location Sherwood Park, AB
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Earnings $29.50 hourly
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Work Hours 40 to 44 hours per week
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Position Permanent Full Time
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Vacancies 1  Vacancy
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Closing Date Nov 08, 2024
Employer
Global Studios Inc
Languages
English
Education
- College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year
- or equivalent experience
Work setting
- Relocation costs covered by employer
- Private company, corporation or industry
Tasks
- Give access to computer networks
- Report on the performance of computer systems and networks
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Perform Web-server backup and recovery operations
- Provide customer service
- Manage incidents
Supervision
No supervision responsibility
Computer and technology knowledge
- Android
- iOS
- MAC
- JavaOS
- Device drivers
- Internet
- Servers
Area of specialization
Project management
Security and safety
- Basic security clearance
- Criminal record check
Transportation/travel information
- Own transportation
- Public transportation is available
Work conditions and physical capabilities
- Fast-paced environment
- Tight deadlines
- Repetitive tasks
- Attention to detail
- Sitting
Screening questions
- Are you available for shift or on-call work?
- Are you available for the advertised start date?
- Are you currently legally able to work in Canada?
- Are you willing to relocate for this position?
Experience
1 to less than 7 months
Health benefits
Disability benefits
Financial benefits
- Bonus
- Group insurance benefits
Other benefits
- Free parking available
- On-site amenities
Support for persons with disabilities
- Offers mentorship, coaching and/or networking opportunities for persons with disabilities
- Provides awareness training to employees to create a welcoming work environment for persons with disabilities
Support for newcomers and refugees
- Assists with immediate settlement needs of newcomers and/or refugees (for example: housing, transportation, storage, childcare, winter clothing, etc.)
- Offers mentorship programs that pair newcomers and/or refugees with experienced employees
- Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees
Support for youths
Offers on-the-job training tailored to youth
Support for Indigenous people
Develops and maintains relationships with indigenous communities, indigenous-owned businesses and organizations
Important notice: This job posting has been provided by an external employer.The Government of Alberta and the Government of Canada are not responsible for the accuracy, authenticity or reliability of the content.
Interest Codes
- METHODICAL
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Interest in compiling information from user guides, technical manuals and other documents to research and implement solutions; and in collecting, organizing and maintaining problems and solution logs for use by other technical support analysts
- SOCIAL
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Interest in assisting computer users by assessing and responding to their technical difficulties; may supervise other technical support workers
- objective
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Interest in precision working to provide first-line technical support and advice to computer users
The interest code helps you figure out if you’d like to work in a particular occupation.
It’s based on the Canadian Work Preference Inventory (CWPI), which measures 5 occupational interests: Directive, Innovative, Methodical, Objective, and Social.
Each set of 3 interest codes for this NOC group is listed in order of importance.
A code in capital letters means it’s a strong fit for the occupation.
A code in all lowercase letters means the fit is weaker.
Abilities
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