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Alberta Supports Contact Centre

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Job Details

User Support Technician

Employer

Global Studios Inc

Date Posted

October 02, 2024

Languages

English
  • Location Sherwood Park, AB
  • Earnings $29.50 hourly
  • Work Hours 40 to 44 hours per week
  • Position Permanent Full Time
  • Vacancies 1  Vacancy
  • Closing Date Nov 08, 2024
Job Requirements

Employer

Global Studios Inc

Languages

English

Education

  • College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year
  • or equivalent experience

Work setting

  • Relocation costs covered by employer
  • Private company, corporation or industry

Tasks

  • Give access to computer networks
  • Report on the performance of computer systems and networks
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Supervise other technical support workers in this group
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Perform Web-server backup and recovery operations
  • Provide customer service
  • Manage incidents

Supervision

No supervision responsibility

Computer and technology knowledge

  • Android
  • iOS
  • MAC
  • JavaOS
  • Device drivers
  • Internet
  • Servers

Area of specialization

Project management

Security and safety

  • Basic security clearance
  • Criminal record check

Transportation/travel information

  • Own transportation
  • Public transportation is available

Work conditions and physical capabilities

  • Fast-paced environment
  • Tight deadlines
  • Repetitive tasks
  • Attention to detail
  • Sitting

Screening questions

  • Are you available for shift or on-call work?
  • Are you available for the advertised start date?
  • Are you currently legally able to work in Canada?
  • Are you willing to relocate for this position?

Experience

1 to less than 7 months

Health benefits

Disability benefits

Financial benefits

  • Bonus
  • Group insurance benefits

Other benefits

  • Free parking available
  • On-site amenities

Support for persons with disabilities

  • Offers mentorship, coaching and/or networking opportunities for persons with disabilities
  • Provides awareness training to employees to create a welcoming work environment for persons with disabilities

Support for newcomers and refugees

  • Assists with immediate settlement needs of newcomers and/or refugees (for example: housing, transportation, storage, childcare, winter clothing, etc.)
  • Offers mentorship programs that pair newcomers and/or refugees with experienced employees
  • Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees

Support for youths

Offers on-the-job training tailored to youth

Support for Indigenous people

Develops and maintains relationships with indigenous communities, indigenous-owned businesses and organizations


Important notice: This job posting has been provided by an external employer.The Government of Alberta and the Government of Canada are not responsible for the accuracy, authenticity or reliability of the content.

Interest Codes & Abilities
The User Support Technician is part of the following larger National Occupational Classification (NOC).

Interest Codes

User Support Technicians
METHODICAL

Interest in compiling information from user guides, technical manuals and other documents to research and implement solutions; and in collecting, organizing and maintaining problems and solution logs for use by other technical support analysts

SOCIAL

Interest in assisting computer users by assessing and responding to their technical difficulties; may supervise other technical support workers

objective

Interest in precision working to provide first-line technical support and advice to computer users

Reading Interest Codes
A Quick Guide

The interest code helps you figure out if you’d like to work in a particular occupation. 

It’s based on the Canadian Work Preference Inventory (CWPI), which measures 5 occupational interests: Directive, Innovative, Methodical, Objective, and Social.

Each set of 3 interest codes for this NOC group is listed in order of importance.

A code in capital letters means it’s a strong fit for the occupation.

A code in all lowercase letters means the fit is weaker.

Learn About Interests

Learn More

Abilities

Compared to my abilities

The abilities related to this job are shown along with your selected abilities.

Typical ability expectations for this job
Selected abilities

Mental Abilities

General Learning Ability

Verbal Ability

Numerical Ability

Visual Abilities

Spatial Perception

Form Perception

Clerical Perception

Physical Abilities

Motor Coordination

Finger Dexterity

Manual Dexterity

Learn More
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