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Alberta Supports Contact Centre

Toll Free 1-877-644-9992

Job Details

User Support Technician

Employer

Alberta Research Center

Date Posted

March 06, 2025

Languages

English
  • Location Aldersyde, AB
  • Earnings $36.00 hourly
  • Work Hours 34 to 40 hours per week
  • Position Permanent Full Time
  • Vacancies 1  Vacancy
  • Closing Date Apr 05, 2025
Job Requirements

Employer

Alberta Research Center

Languages

English

Education

  • College/CEGEP
  • or equivalent experience

Tasks

  • Give access to computer networks
  • Report on the performance of computer systems and networks
  • Respond to users experiencing difficulties with computer
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Supervise other technical support workers in this group
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Provide customer service
  • Manage incidents

Type of experience

Call centre

Area of work experience

Quality assurance or control

Security and safety

Criminal record check

Transportation/travel information

Own transportation

Screening questions

  • Are you currently legally able to work in Canada?
  • Are you willing to relocate for this position?

Experience

7 months to less than 1 year

Other benefits

  • Free parking available
  • Learning/training paid by employer
  • Wellness program

Support for persons with disabilities

Offers mentorship, coaching and/or networking opportunities for persons with disabilities

Support for newcomers and refugees

Offers mentorship programs that pair newcomers and/or refugees with experienced employees

Support for youths

Offers mentorship, coaching and/or networking opportunities for youth

Support for Veterans

Offers mentorship, coaching and/or networking opportunities for Veterans

Support for Indigenous people

Offers mentorship, coaching and/or networking opportunities for Indigenous workers

Support for mature workers

Offers mentorship, coaching and/or networking opportunities for mature workers

Supports for visible minorities

Offers mentorship programs that pair members of visible minorities with experienced employees


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Important notice: This job posting has been provided by an external employer.The Government of Alberta and the Government of Canada are not responsible for the accuracy, authenticity or reliability of the content.

Interest Codes & Abilities
The User Support Technician is part of the following larger National Occupational Classification (NOC).

Interest Codes

User Support Technicians
METHODICAL

Interest in compiling information from user guides, technical manuals and other documents to research and implement solutions; and in collecting, organizing and maintaining problems and solution logs for use by other technical support analysts

SOCIAL

Interest in assisting computer users by assessing and responding to their technical difficulties; may supervise other technical support workers

objective

Interest in precision working to provide first-line technical support and advice to computer users

Reading Interest Codes
A Quick Guide

The interest code helps you figure out if you’d like to work in a particular occupation. 

It’s based on the Canadian Work Preference Inventory (CWPI), which measures 5 occupational interests: Directive, Innovative, Methodical, Objective, and Social.

Each set of 3 interest codes for this NOC group is listed in order of importance.

A code in capital letters means it’s a strong fit for the occupation.

A code in all lowercase letters means the fit is weaker.

Learn About Interests

Learn More

Abilities

Compared to my abilities

The abilities related to this job are shown along with your selected abilities.

Typical ability expectations for this job
Selected abilities

Mental Abilities

General Learning Ability

Verbal Ability

Numerical Ability

Visual Abilities

Spatial Perception

Form Perception

Clerical Perception

Physical Abilities

Motor Coordination

Finger Dexterity

Manual Dexterity

Learn More
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