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User Support Technician
Employer
Alberta Research CenterDate Posted
March 06, 2025Languages
English-
Location Aldersyde, AB
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Earnings $36.00 hourly
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Work Hours 34 to 40 hours per week
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Position Permanent Full Time
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Vacancies 1  Vacancy
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Closing Date Apr 05, 2025
Employer
Alberta Research Center
Languages
English
Education
- College/CEGEP
- or equivalent experience
Tasks
- Give access to computer networks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Provide customer service
- Manage incidents
Type of experience
Call centre
Area of work experience
Quality assurance or control
Security and safety
Criminal record check
Transportation/travel information
Own transportation
Screening questions
- Are you currently legally able to work in Canada?
- Are you willing to relocate for this position?
Experience
7 months to less than 1 year
Other benefits
- Free parking available
- Learning/training paid by employer
- Wellness program
Support for persons with disabilities
Offers mentorship, coaching and/or networking opportunities for persons with disabilities
Support for newcomers and refugees
Offers mentorship programs that pair newcomers and/or refugees with experienced employees
Support for youths
Offers mentorship, coaching and/or networking opportunities for youth
Support for Veterans
Offers mentorship, coaching and/or networking opportunities for Veterans
Support for Indigenous people
Offers mentorship, coaching and/or networking opportunities for Indigenous workers
Support for mature workers
Offers mentorship, coaching and/or networking opportunities for mature workers
Supports for visible minorities
Offers mentorship programs that pair members of visible minorities with experienced employees
Important notice: This job posting has been provided by an external employer.The Government of Alberta and the Government of Canada are not responsible for the accuracy, authenticity or reliability of the content.
Interest Codes
- METHODICAL
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Interest in compiling information from user guides, technical manuals and other documents to research and implement solutions; and in collecting, organizing and maintaining problems and solution logs for use by other technical support analysts
- SOCIAL
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Interest in assisting computer users by assessing and responding to their technical difficulties; may supervise other technical support workers
- objective
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Interest in precision working to provide first-line technical support and advice to computer users
The interest code helps you figure out if you’d like to work in a particular occupation.
It’s based on the Canadian Work Preference Inventory (CWPI), which measures 5 occupational interests: Directive, Innovative, Methodical, Objective, and Social.
Each set of 3 interest codes for this NOC group is listed in order of importance.
A code in capital letters means it’s a strong fit for the occupation.
A code in all lowercase letters means the fit is weaker.
Abilities
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