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User Support Technician
Employer
Titan Solutions Group Inc.Date Posted
March 31, 2025Languages
English-
Location Calgary, AB
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Earnings $35.40 hourly
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Work Hours 30 to 40 hours per week
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Position Permanent Full Time
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Vacancies 1  Vacancy
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Closing Date Apr 30, 2025
Employer
Titan Solutions Group Inc.
Languages
English
Education
College/CEGEP
Work setting
- Help desk
- Consulting firm
- Private company, corporation or industry
- On-site customer service
- Website developer
- Information technology (IT) consulting
- Information technology (IT) infrastructure
- Information technology (IT) service provider
Tasks
- Give access to computer networks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Provide customer service
- Manage incidents
- Schedule and confirm appointments
- Schedule and co-ordinate work on sites
- Schedule work
- Evaluate and install computer hardware, networking software and operating system software
- Install software and hardware and configure operating system software in preparation for testing
- Professionalism in customer service
- Install software
- Coordinate IT projects, including the design and deployment of new IT systems and services
Computer and technology knowledge
- Android
- Jira
- Magento
- iOS
- MAC
- Device drivers
- Networking software
- Networking hardware
- Networking security
- Extranet
- Intranet
- Internet
- Servers
- Desktop applications
- File management software
- Security software
- Multimedia software
- Word processing software
- Presentation software
- Image editing software
- Programming software
- HTML editing software
- Website creation and management software
- Web service design
- Database software
- Programming languages
- Software development
- Computer-aided design (CAD)
- Mac OS
- JavaScript
- MS Office
- MS Windows
- SQL
- Spreadsheet
- TCP/IP
- Wireless networks
- XML
- Adobe Illustrator
- Adobe Photoshop
- PHP
- WordPress
- HTML
- Flash
- CSS
- JQuery
- Adobe XD
Area of work experience
Information technology (IT) service delivery
Area of specialization
Technical support
Security and safety
- Bondable
- Criminal record check
Transportation/travel information
Valid driver's licence
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Manual dexterity
- Attention to detail
- Sitting
- Combination of sitting, standing, walking
- Bending, crouching, kneeling
Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty
Screening questions
- Are you available for shift or on-call work?
- Are you available for the advertised start date?
- Are you currently legally able to work in Canada?
- Are you willing to relocate for this position?
- Do you have previous experience in this field of employment?
- Do you have the above-indicated required certifications?
Experience
1 year to less than 2 years
Health benefits
- Dental plan
- Health care plan
- Vision care benefits
Financial benefits
- Bonus
- Commission
- Group insurance benefits
Support for Indigenous people
Participates in a government or community program or initiative that supports Indigenous people
Support for mature workers
Participates in a government or community program or initiative that supports mature workers
Supports for visible minorities
Participates in a government or community program or initiative that supports members of visible minorities
Important notice: This job posting has been provided by an external employer.The Government of Alberta and the Government of Canada are not responsible for the accuracy, authenticity or reliability of the content.
Interest Codes
- METHODICAL
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Interest in compiling information from user guides, technical manuals and other documents to research and implement solutions; and in collecting, organizing and maintaining problems and solution logs for use by other technical support analysts
- SOCIAL
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Interest in assisting computer users by assessing and responding to their technical difficulties; may supervise other technical support workers
- objective
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Interest in precision working to provide first-line technical support and advice to computer users
The interest code helps you figure out if you’d like to work in a particular occupation.
It’s based on the Canadian Work Preference Inventory (CWPI), which measures 5 occupational interests: Directive, Innovative, Methodical, Objective, and Social.
Each set of 3 interest codes for this NOC group is listed in order of importance.
A code in capital letters means it’s a strong fit for the occupation.
A code in all lowercase letters means the fit is weaker.
Abilities
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