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Alberta Supports Contact Centre

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Job Details

User Support Technician

Employer

Titan Solutions Group Inc.

Date Posted

March 31, 2025

Languages

English
  • Location Calgary, AB
  • Earnings $35.40 hourly
  • Work Hours 30 to 40 hours per week
  • Position Permanent Full Time
  • Vacancies 1  Vacancy
  • Closing Date Apr 30, 2025
Job Requirements

Employer

Titan Solutions Group Inc.

Languages

English

Education

College/CEGEP

Work setting

  • Help desk
  • Consulting firm
  • Private company, corporation or industry
  • On-site customer service
  • Website developer
  • Information technology (IT) consulting
  • Information technology (IT) infrastructure
  • Information technology (IT) service provider

Tasks

  • Give access to computer networks
  • Report on the performance of computer systems and networks
  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Perform Web-server backup and recovery operations
  • Provide customer service
  • Manage incidents
  • Schedule and confirm appointments
  • Schedule and co-ordinate work on sites
  • Schedule work
  • Evaluate and install computer hardware, networking software and operating system software
  • Install software and hardware and configure operating system software in preparation for testing
  • Professionalism in customer service
  • Install software
  • Coordinate IT projects, including the design and deployment of new IT systems and services

Computer and technology knowledge

  • Android
  • Jira
  • Magento
  • iOS
  • MAC
  • Device drivers
  • Networking software
  • Networking hardware
  • Networking security
  • Extranet
  • Intranet
  • Internet
  • Servers
  • Desktop applications
  • File management software
  • Security software
  • Multimedia software
  • Word processing software
  • Presentation software
  • Image editing software
  • Programming software
  • HTML editing software
  • Website creation and management software
  • Web service design
  • Database software
  • Programming languages
  • Software development
  • Computer-aided design (CAD)
  • Mac OS
  • JavaScript
  • MS Office
  • MS Windows
  • SQL
  • Spreadsheet
  • TCP/IP
  • Wireless networks
  • XML
  • Adobe Illustrator
  • Adobe Photoshop
  • PHP
  • WordPress
  • HTML
  • Flash
  • CSS
  • JQuery
  • Adobe XD

Area of work experience

Information technology (IT) service delivery

Area of specialization

Technical support

Security and safety

  • Bondable
  • Criminal record check

Transportation/travel information

Valid driver's licence

Work conditions and physical capabilities

  • Fast-paced environment
  • Work under pressure
  • Tight deadlines
  • Manual dexterity
  • Attention to detail
  • Sitting
  • Combination of sitting, standing, walking
  • Bending, crouching, kneeling

Personal suitability

  • Accurate
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Initiative
  • Judgement
  • Organized
  • Team player
  • Ability to multitask
  • Time management
  • Honesty

Screening questions

  • Are you available for shift or on-call work?
  • Are you available for the advertised start date?
  • Are you currently legally able to work in Canada?
  • Are you willing to relocate for this position?
  • Do you have previous experience in this field of employment?
  • Do you have the above-indicated required certifications?

Experience

1 year to less than 2 years

Health benefits

  • Dental plan
  • Health care plan
  • Vision care benefits

Financial benefits

  • Bonus
  • Commission
  • Group insurance benefits

Support for Indigenous people

Participates in a government or community program or initiative that supports Indigenous people

Support for mature workers

Participates in a government or community program or initiative that supports mature workers

Supports for visible minorities

Participates in a government or community program or initiative that supports members of visible minorities


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Important notice: This job posting has been provided by an external employer.The Government of Alberta and the Government of Canada are not responsible for the accuracy, authenticity or reliability of the content.

Interest Codes & Abilities
The User Support Technician is part of the following larger National Occupational Classification (NOC).

Interest Codes

User Support Technicians
METHODICAL

Interest in compiling information from user guides, technical manuals and other documents to research and implement solutions; and in collecting, organizing and maintaining problems and solution logs for use by other technical support analysts

SOCIAL

Interest in assisting computer users by assessing and responding to their technical difficulties; may supervise other technical support workers

objective

Interest in precision working to provide first-line technical support and advice to computer users

Reading Interest Codes
A Quick Guide

The interest code helps you figure out if you’d like to work in a particular occupation. 

It’s based on the Canadian Work Preference Inventory (CWPI), which measures 5 occupational interests: Directive, Innovative, Methodical, Objective, and Social.

Each set of 3 interest codes for this NOC group is listed in order of importance.

A code in capital letters means it’s a strong fit for the occupation.

A code in all lowercase letters means the fit is weaker.

Learn About Interests

Learn More

Abilities

Compared to my abilities

The abilities related to this job are shown along with your selected abilities.

Typical ability expectations for this job
Selected abilities

Mental Abilities

General Learning Ability

Verbal Ability

Numerical Ability

Visual Abilities

Spatial Perception

Form Perception

Clerical Perception

Physical Abilities

Motor Coordination

Finger Dexterity

Manual Dexterity

Learn More
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