User Support Technician job in Sherwood Park, AB with Bell, Alberta - alis
This permanent full time User Support Technician job from Bell is offering $36.00 hourly for 33 hours per week.
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Job Details
User Support Technician
Employer
BellDate Posted
June 16, 2025Languages
English-
Location Sherwood Park, AB
-
Earnings $36.00 hourly
-
Work Hours 33 hours per week
-
Position Permanent Full Time
-
Vacancies 1 Vacancy
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Closing Date Jul 16, 2025
Job Requirements
Employer
Bell
Languages
English
Education
College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Work setting
- Help desk
- Telecommunications industry
Tasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Supervision
1 to 2 people
Computer and technology knowledge
- Android
- MAC
- Linux
- Unix
- Device drivers
- Networking software
- Networking hardware
- Intranet
- Internet
- Desktop applications
- Security software
- MS Windows
- Spreadsheet
- Wireless networks
Security and safety
- Bondable
- Basic security clearance
Transportation/travel information
Public transportation is available
Work conditions and physical capabilities
- Fast-paced environment
- Tight deadlines
- Repetitive tasks
- Attention to detail
- Ability to distinguish between colours
- Sitting
- Bending, crouching, kneeling
Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Honesty
Experience
7 months to less than 1 year
Support for persons with disabilities
Provides awareness training to employees to create a welcoming work environment for persons with disabilities
Support for newcomers and refugees
Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees
Support for youths
Provides awareness training to employees to create a welcoming work environment for youth
Support for Veterans
Provides awareness training to employees to create a welcoming work environment for Veterans
Support for Indigenous people
Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers
Support for mature workers
Provides staff with awareness training to create a welcoming work environment for mature workers
Supports for visible minorities
Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities
Important notice: This job posting has been provided by an external employer.The Government of Alberta and the Government of Canada are not responsible for the accuracy, authenticity or reliability of the content.
Interest Codes & Abilities
The User Support Technician is part of the following larger National Occupational Classification (NOC).
Interest Codes
User Support Technicians
- METHODICAL
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Interest in compiling information from user guides, technical manuals and other documents to research and implement solutions; and in collecting, organizing and maintaining problems and solution logs for use by other technical support analysts
- SOCIAL
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Interest in assisting computer users by assessing and responding to their technical difficulties; may supervise other technical support workers
- objective
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Interest in precision working to provide first-line technical support and advice to computer users
Reading Interest Codes
A Quick Guide
The interest code helps you figure out if you’d like to work in a particular occupation.
It’s based on the Canadian Work Preference Inventory (CWPI), which measures 5 occupational interests: Directive, Innovative, Methodical, Objective, and Social.
Each set of 3 interest codes for this NOC group is listed in order of importance.
A code in capital letters means it’s a strong fit for the occupation.
A code in all lowercase letters means the fit is weaker.
Abilities
Compared to my abilities
The abilities related to this job are shown along with your selected abilities.
Typical ability expectations for this job
Selected abilities
Mental Abilities
General Learning Ability
Verbal Ability
Numerical Ability
Visual Abilities
Spatial Perception
Form Perception
Clerical Perception
Physical Abilities
Motor Coordination
Finger Dexterity
Manual Dexterity
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