User Support Technician

Employer

Hy-Tek Computers

Languages

English

Education

Bachelor's degree

Work setting

• Computer hardware or software retailer/wholesaler
• Relocation costs not covered by employer
• Willing to relocate
• Help desk
• Internet Service Provider (ISP)

Tasks

• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Certificates, licences, memberships, and courses 

• CompTIA Security+ Certification
• Microsoft certified solutions associate (MCSA)
• Network+ Certification
• A+ Certification

Computer and technology knowledge

• Android
• MAC
• Linux
• Unix
• Device drivers
• Networking software
• Networking hardware
• Networking security
• Internet
• Servers
• Desktop applications
• File management software
• Security software
• Multimedia software
• Word processing software
• Presentation software
• Mail server software
• Communication software
• MS Office
• MS Windows
• Wireless networks

Security and safety

• Basic security clearance
• Criminal record check

Transportation/travel information

• Own vehicle
• Willing to travel
• Willing to travel cross-border
• Valid driver's licence
• Public transportation is not available

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Repetitive tasks
• Handling heavy loads
• Physically demanding
• Attention to detail
• Ability to distinguish between colours
• Sitting
• Combination of sitting, standing, walking
• Standing for extended periods
• Bending, crouching, kneeling

Own tools/equipment

• Computer
• Internet access
• Cellular phone

Personal suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Initiative
• Judgement
• Organized
• Team player

Screening questions

• Are you authorized to work in Canada?
• Are you currently a student?
• Are you willing to relocate for this position?
• Do you have experience working in this field?
• Do you have the required certifications listed in the job posting?
• Do you live near the job location?

Employment terms options

Morning

Experience

5 years or more

Employment terms options

Day

Health benefits

• Dental plan
• Health care plan
• Vision care benefits

Other benefits

Free parking available