User Support Technician job in Edmonton, AB with BuMaxx Group, Alberta - alis
This permanent full time User Support Technician job from BuMaxx Group is offering $33.20 hourly for 35 hours per week.
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Job Details
User Support Technician
Employer
BuMaxx GroupDate Posted
February 10, 2026Languages
English or French-
Location Edmonton, AB
-
Earnings $33.20 hourly
-
Work Hours 35 hours per week
-
Position Permanent Full Time
-
Vacancies 1 Vacancy
-
Closing Date Mar 20, 2026
Job Requirements
Employer
BuMaxx Group
Languages
English or French
Education
- College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- Computer programming, other
Work setting
Computer hardware or software retailer/wholesaler
Tasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Computer and technology knowledge
- Android
- BMC Remedy
- Information Technology Infrastructure Library (ITIL)
- Jira
- iOS
- MAC
- Linux
- Unix
- Device drivers
- Networking software
- Networking hardware
- Networking security
- Extranet
- Intranet
- Internet
- Servers
- Desktop applications
- File management software
- Security software
- Multimedia software
- Word processing software
- Mail server software
- Communication software
- Database software
- MS Active Directory
- Zendesk
- Data analysis software
- MS Office
- MS Windows
- TCP/IP
Work conditions and physical capabilities
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Manual dexterity
- Attention to detail
Personal suitability
- Accurate
- Client focus
- Excellent oral communication
- Excellent written communication
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
Screening questions
Do you meet the language requirements listed in the job posting?
Employment terms options
Evening
Experience
1 year to less than 2 years
Employment terms options
- Shift
- Morning
- On call
- Day
- Weekend
- Overtime available
Important notice: This job posting has been provided by an external employer.The Government of Alberta and the Government of Canada are not responsible for the accuracy, authenticity or reliability of the content.
Interest Codes & Abilities
The User Support Technician is part of the following larger National Occupational Classification (NOC).
Interest Codes
User Support Technicians
- METHODICAL
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Interest in compiling information from user guides, technical manuals and other documents to research and implement solutions; and in collecting, organizing and maintaining problems and solution logs for use by other technical support analysts
- SOCIAL
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Interest in assisting computer users by assessing and responding to their technical difficulties; may supervise other technical support workers
- objective
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Interest in precision working to provide first-line technical support and advice to computer users
Reading Interest Codes
A Quick Guide
Abilities
Compared to my abilities
The abilities related to this job are shown along with your selected abilities.
Typical ability expectations for this job
Selected abilities
Mental Abilities
General Learning Ability
Verbal Ability
Numerical Ability
Visual Abilities
Spatial Perception
Form Perception
Clerical Perception
Physical Abilities
Motor Coordination
Finger Dexterity
Manual Dexterity
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