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Professional Service Advisor
Southern Alberta Institute of Technologywww.sait.ca
Develop the skills to professionally interact with customers and technicians in the automotive and heavy equipment industry. Learn how to manage daily transactions with service customers, build strong relations and develop high Customer Service Index (CSI) and repeat business through professional advising.
Action-based learning includes:
- Managing work orders
- Selling vehicle maintenance
- Communicating with customers, technicians, parts staff and management
- Service follow-up
- Addressing customer concerns
- Understanding gross profit and upsell
Program Type Occupational
Credential Type Non-Credential *
Length 1 Year(s)
- Part Time Only
- Cooperative Education
- Continuing Education Only
- Distance Learning
* Certificate of Completion
Search Transfer Alberta for course and program transfer information including transfer agreements between post-secondary schools in Alberta, British Columbia, Northwest Territories, Nunavut and Yukon.
Transfer(s) available outside of Transfer Alberta: Not available
Updated May 16, 2018. The information contained in this profile is current as of the date shown.
Educational program information is provided as an introduction and for general reference. For current information about programs and school requirements or policies, check the school calendar, visit their website or contact the school directly.
The Government of Alberta is working in partnership with the Government of Canada to provide employment support programs and services.