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Job Details

Computer Help Desk Representative - Systems Posted on Dec 21, 2017 by Next Digital

  • Location Calgary, AB
  • Earnings $40,000.00 to $55,000.00 annually
  • Work Hours 40 hours per week
  • Position Permanent Full Time
  • Vacancies 2 Vacancies
  • Closing Date Mar 02, 2018
Job Requirements

Employer

Next Digital

Languages

English

Education

College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Credentials (certificates, licences, memberships, courses, etc.)

  • Microsoft certified professional (MCP)
  • Microsoft certified solutions associate (MCSA)

Experience

5 years or more

Work Setting

  • Consulting firm
  • Help desk

Specific Skills

  • Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Provide business systems, network and Internet support to users in response to identified difficulties

Own Tools/Equipment

  • Internet access
  • Cellular phone

Transportation/Travel Information

Own transportation

Work Conditions and Physical Capabilities

  • Fast-paced environment
  • Work under pressure
  • Attention to detail
  • Combination of sitting, standing, walking
  • Tight deadlines

Computer and Technology Knowledge

  • Word processing software
  • TCP/IP
  • Spreadsheet
  • MS Windows
  • Internet
  • MAC
  • Device drivers
  • Networking software
  • Networking hardware
  • Extranet
  • Intranet
  • Servers
  • Security software
  • Mail server software
  • MS Office
  • Wireless networks
  • Desktop applications

Personal Suitability

  • Initiative
  • Effective interpersonal skills
  • Accurate
  • Team player
  • Excellent oral communication
  • Excellent written communication
  • Client focus
  • Judgement
  • Organized

How to Apply

Anyone who can legally work in Canada can apply for this job. If you are not currently authorized to work in Canada, the employer will not consider your job application.

Advertised Until

Mar 02, 2018

Important notice: This job posting has been provided by an external employer.The Government of Alberta and the Government of Canada are not responsible for the accuracy, authenticity or reliability of the content.

Interest Codes
The Computer Help Desk Representative - Systems is part of the following larger National Occupational Classification (NOC).
User Support Technicians
METHODICAL

Interest in compiling information from user guides, technical manuals and other documents to research and implement solutions; and in collecting, organizing and maintaining problems and solution logs for use by other technical support analysts

SOCIAL

Interest in assisting computer users by assessing and responding to their technical difficulties; may supervise other technical support workers

objective

Interest in precision working to provide first-line technical support and advice to computer users

Reading Interest Codes
A Quick Guide

The interest code helps you figure out if you’d like to work in a particular occupation. 
It’s based on the Canadian Work Preference Inventory (CWPI), which measures 5 occupational interests: Directive, Innovative, Methodical, Objective and Social.

Each set of 3 interest codes is listed in order of importance.

A code in capital letters means it’s a strong fit for the occupation.

A code in all lowercase letters means the fit is weaker.

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