Computer Help Desk Representative - Systems Posted on Dec 21, 2017 by Next Digital
Location Calgary, AB
Earnings $40,000.00 to $55,000.00 annually
Work Hours 40 hours per week
Position Permanent Full Time
Vacancies 2 Vacancies
Closing Date Mar 02, 2018
College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Credentials (certificates, licences, memberships, courses, etc.)
- Microsoft certified professional (MCP)
- Microsoft certified solutions associate (MCSA)
5 years or more
- Consulting firm
- Help desk
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Provide business systems, network and Internet support to users in response to identified difficulties
- Internet access
- Cellular phone
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
- Attention to detail
- Combination of sitting, standing, walking
- Tight deadlines
Computer and Technology Knowledge
- Word processing software
- MS Windows
- Device drivers
- Networking software
- Networking hardware
- Security software
- Mail server software
- MS Office
- Wireless networks
- Desktop applications
- Effective interpersonal skills
- Team player
- Excellent oral communication
- Excellent written communication
- Client focus
How to Apply
Anyone who can legally work in Canada can apply for this job. If you are not currently authorized to work in Canada, the employer will not consider your job application.
Mar 02, 2018
Important notice: This job posting has been provided by an external employer.The Government of Alberta and the Government of Canada are not responsible for the accuracy, authenticity or reliability of the content.
Interest in compiling information from user guides, technical manuals and other documents to research and implement solutions; and in collecting, organizing and maintaining problems and solution logs for use by other technical support analysts
Interest in assisting computer users by assessing and responding to their technical difficulties; may supervise other technical support workers
Interest in precision working to provide first-line technical support and advice to computer users
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