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Job Details

Front Desk Agent Posted on Jan 25, 2018 by Banff Park Lodge

  • Location Banff, AB
  • Earnings $14.25 to $15.50 hourly
  • Work Hours 32 to 40 hours per week
  • Position Permanent Full Time
  • Vacancies 5 Vacancies
  • Closing Date Mar 21, 2018
Job Requirements


Banff Park Lodge




Secondary (high) school graduation certificate


1 to less than 7 months

Business Equipment and Computer Applications

  • Word processing software
  • Spreadsheet
  • Internet
  • Database software
  • Central reservation system (CRS)

Work Setting

  • Hospitality industry
  • Hotel, motel, resort

Specific Skills

  • Take, cancel and change room reservations
  • Register arriving guests and assign rooms
  • Provide information on hotel facilities and services
  • Process group arrivals and departures
  • Process guests' departures, calculate charges and receive payments
  • Perform light housekeeping and cleaning duties
  • Investigate and resolve complaints and claims
  • Balance cash and complete balance sheets, cash reports and related forms
  • Answer telephone and relay telephone calls and messages
  • Clerical duties (i.e. faxing, filing, photocopying)
  • Provide general information about points of interest in the area
  • Follow emergency and safety procedures
  • Handle wake-up calls
  • Provide customer service
  • Assist clients/guests with special needs
  • Maintain an inventory of vacancies, reservations and room assignments

Security and Safety


Transportation/Travel Information

Public transportation is available

Work Conditions and Physical Capabilities

  • Fast-paced environment
  • Work under pressure
  • Attention to detail
  • Standing for extended periods
  • Overtime required

Work Location Information

Staff accommodation available

Personal Suitability

  • Effective interpersonal skills
  • Flexibility
  • Team player
  • Excellent oral communication
  • Excellent written communication
  • Client focus
  • Dependability
  • Judgement
  • Reliability
  • Organized

How to Apply

Anyone who can legally work in Canada can apply for this job. If you are not currently authorized to work in Canada, the employer will not consider your job application.

By Mail

222 Lynx Street
Banff, Alberta T1L1K5

Advertised Until

Mar 21, 2018

Important notice: This job posting has been provided by an external employer.The Government of Alberta and the Government of Canada are not responsible for the accuracy, authenticity or reliability of the content.

Interest Codes
The Front Desk Agent is part of the following larger National Occupational Classification (NOC).
Hotel Front Desk Clerks

Interest in speaking with people to provide information and respond to guests' complaints


Interest in compiling information for preparing and checking daily record sheets, guests' accounts, receipts and vouchers


Interest in operating computerized and manual systems to collect and verify guests' accounts

Reading Interest Codes
A Quick Guide

The interest code helps you figure out if you’d like to work in a particular occupation. 
It’s based on the Canadian Work Preference Inventory (CWPI), which measures 5 occupational interests: Directive, Innovative, Methodical, Objective and Social.

Each set of 3 interest codes is listed in order of importance.

A code in capital letters means it’s a strong fit for the occupation.

A code in all lowercase letters means the fit is weaker.

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