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Job Details

Guest Service Agent Posted on Apr 16, 2018 by BEST WESTERN Plus PORT O'CALL HOTEL

  • Location Calgary, AB
  • Earnings $14.50 hourly
  • Work Hours 40 hours per week
  • Position Permanent Part Time Leading to Full Time
  • Vacancies 1 Vacancy
  • Closing Date Apr 30, 2018
Job Requirements

Employer

BEST WESTERN Plus PORT O'CALL HOTEL

Languages

English

Education

Secondary (high) school graduation certificate or equivalent experience

Customer Sales and Service Agent Specific Skills

Work with minimal supervision

Education

  • Completion of high school
  • Not applicable

Experience

1 year to less than 2 years

Business Equipment and Computer Applications

Multi-line switchboard

Additional Skills

Train staff

Specific Skills

  • Take, cancel and change room reservations
  • Register arriving guests and assign rooms
  • Provide information on hotel facilities and services
  • Process group arrivals and departures
  • Process guests' departures, calculate charges and receive payments
  • Investigate and resolve complaints and claims
  • Exchange foreign currency
  • Balance cash and complete balance sheets, cash reports and related forms
  • Clerical duties (i.e. faxing, filing, photocopying)
  • Provide general information about points of interest in the area
  • Follow emergency and safety procedures
  • Maintain an inventory of vacancies, reservations and room assignments

Security and Safety

Bondable

Transportation/Travel Information

Own transportation


How to Apply

Anyone who can legally work in Canada can apply for this job. If you are not currently authorized to work in Canada, the employer will not consider your job application.

Advertised Until

Apr 30, 2018

Important notice: This job posting has been provided by an external employer.The Government of Alberta and the Government of Canada are not responsible for the accuracy, authenticity or reliability of the content.

Interest Codes
The Guest Service Agent is part of the following larger National Occupational Classification (NOC).
Hotel Front Desk Clerks
SOCIAL

Interest in speaking with people to provide information and respond to guests' complaints

METHODICAL

Interest in compiling information for preparing and checking daily record sheets, guests' accounts, receipts and vouchers

objective

Interest in operating computerized and manual systems to collect and verify guests' accounts

Reading Interest Codes
A Quick Guide

The interest code helps you figure out if you’d like to work in a particular occupation. 
It’s based on the Canadian Work Preference Inventory (CWPI), which measures 5 occupational interests: Directive, Innovative, Methodical, Objective and Social.

Each set of 3 interest codes is listed in order of importance.

A code in capital letters means it’s a strong fit for the occupation.

A code in all lowercase letters means the fit is weaker.

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