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Job Details

Guest Services Manager Posted on Feb 07, 2018 by Best Western Plus Okotoks Inn & Suites

  • Location Okotoks, AB
  • Earnings $36,000.00 to $40,000.00 annually
  • Work Hours 40 to 44 hours per week
  • Position Permanent Full Time
  • Vacancies 1 Vacancy
  • Closing Date Mar 21, 2018
Job Requirements


Best Western Plus Okotoks Inn & Suites




Other trades certificate or diploma or equivalent experience


2 years to less than 3 years

Business Equipment and Computer Applications

  • MS Excel
  • MS Windows
  • MS Word
  • Central reservation system (CRS)
  • MS Office
  • MS Outlook

Additional Skills

  • Supervise staff
  • Recruit and hire staff
  • Perform front desk duties
  • Conduct training sessions
  • Conduct performance reviews
  • Arrange for and oversee maintenance activities

Area of Specialization

Operations management

Work Setting

Hotel, motel, resort

Specific Skills

  • Address customers' complaints or concerns
  • Prepare budgets and monitor revenues and expenses
  • Negotiate with clients for the use of facilities
  • Negotiate with suppliers for the provision of materials and supplies
  • Implement marketing activities
  • Establish work schedules
  • Enforce policies and procedures
  • Develop and implement business plans
  • Develop and implement policies and procedures for daily operations
  • Assist clients/guests with special needs

Security and Safety

  • Bondable
  • Eligible for professional liability insurance
  • Criminal record check
  • Basic security clearance
  • Enhanced reliability security clearance

Work Site Environment

  • Non-smoking
  • Air conditioned

Transportation/Travel Information

  • Own transportation
  • Own vehicle
  • Valid driver's licence

Work Conditions and Physical Capabilities

  • Fast-paced environment
  • Work under pressure
  • Attention to detail
  • Combination of sitting, standing, walking
  • Standing for extended periods
  • Tight deadlines

Ability to Supervise

5-10 people

Personal Suitability

  • Initiative
  • Effective interpersonal skills
  • Flexibility
  • Team player
  • Excellent oral communication
  • Excellent written communication
  • Client focus

How to Apply

Anyone who can legally work in Canada can apply for this job. If you are not currently authorized to work in Canada, the employer will not consider your job application.

By Mail

100 Southbank Road
Okotoks, Alberta T1S2C7

Advertised Until

Mar 21, 2018

Important notice: This job posting has been provided by an external employer.The Government of Alberta and the Government of Canada are not responsible for the accuracy, authenticity or reliability of the content.

Interest Codes
The Guest Services Manager is part of the following larger National Occupational Classification (NOC).
Accommodation Service Managers

Interest in co-ordinating information to manage the operation of accommodation establishments or departments within such establishments, to implement policies and procedures, to supervise staff and to oversee staff training


Interest in setting work schedules and in monitoring revenues and expenses


Interest in negotiating with suppliers for the provision of materials and supplies, and with clients for the use of facilities for conventions, banquets, receptions and other functions

Reading Interest Codes
A Quick Guide

The interest code helps you figure out if you’d like to work in a particular occupation. 
It’s based on the Canadian Work Preference Inventory (CWPI), which measures 5 occupational interests: Directive, Innovative, Methodical, Objective and Social.

Each set of 3 interest codes is listed in order of importance.

A code in capital letters means it’s a strong fit for the occupation.

A code in all lowercase letters means the fit is weaker.

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