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Job Details

Technical Support Analyst - Systems Posted on Apr 05, 2018 by Microhard Systems Inc.

  • Location Calgary, AB
  • Earnings $65,000.00 to $80,000.00 annually
  • Work Hours 40 hours per week
  • Position Permanent Full Time
  • Vacancies 1 Vacancy
  • Closing Date May 05, 2018
Job Requirements

Employer

Microhard Systems Inc.

Languages

B

Education

Bachelor's degree

Operating Systems and Software

Android

Credentials (certificates, licences, memberships, courses, etc.)

  • Certified Engineering Technologist (CET)
  • Cisco certified network associate
  • Network+ Certification

Experience

3 years to less than 5 years

Work Setting

  • Manufacture
  • Telecommunications industry

Specific Skills

  • Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Supervise other technical support workers in this group
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Provide business systems, network and Internet support to users in response to identified difficulties

Programming Languages

Shell script

Security and Safety

  • Criminal record check
  • Basic security clearance

Transportation/Travel Information

  • Willing to travel
  • Valid driver's licence
  • Public transportation is available

Work Conditions and Physical Capabilities

  • Fast-paced environment
  • Work under pressure
  • Attention to detail
  • Sitting
  • Tight deadlines

Work Location Information

Willing to relocate

Computer and Technology Knowledge

  • XML
  • Word processing software
  • Visual Basic
  • Unix
  • TCP/IP
  • Spreadsheet
  • MS Windows
  • Linux
  • JavaScript
  • Internet
  • Database software
  • C++
  • MAC
  • JavaOS
  • Device drivers
  • Networking software
  • Networking hardware
  • Networking security
  • Extranet
  • Intranet
  • Servers
  • Security software
  • Presentation software
  • Mail server software
  • Communication software
  • Programming software
  • HTML editing software
  • Web service design
  • Programming languages
  • Software development
  • SQL
  • Website creation and management software
  • Wireless networks
  • Desktop applications
  • Multimedia software
  • C#
  • .NET

Personal Suitability

  • Initiative
  • Effective interpersonal skills
  • Accurate
  • Team player
  • Excellent oral communication
  • Excellent written communication
  • Client focus
  • Judgement
  • Organized

How to Apply

Anyone who can legally work in Canada can apply for this job. If you are not currently authorized to work in Canada, the employer will not consider your job application.

Advertised Until

May 05, 2018

Important notice: This job posting has been provided by an external employer.The Government of Alberta and the Government of Canada are not responsible for the accuracy, authenticity or reliability of the content.

Interest Codes
The Technical Support Analyst - Systems is part of the following larger National Occupational Classification (NOC).
User Support Technicians
METHODICAL

Interest in compiling information from user guides, technical manuals and other documents to research and implement solutions; and in collecting, organizing and maintaining problems and solution logs for use by other technical support analysts

SOCIAL

Interest in assisting computer users by assessing and responding to their technical difficulties; may supervise other technical support workers

objective

Interest in precision working to provide first-line technical support and advice to computer users

Reading Interest Codes
A Quick Guide

The interest code helps you figure out if you’d like to work in a particular occupation. 
It’s based on the Canadian Work Preference Inventory (CWPI), which measures 5 occupational interests: Directive, Innovative, Methodical, Objective and Social.

Each set of 3 interest codes is listed in order of importance.

A code in capital letters means it’s a strong fit for the occupation.

A code in all lowercase letters means the fit is weaker.

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