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Job Details

Technical Support Supervisor Posted on Mar 22, 2018 by Honor Computer Systems Ltd.

  • Location Edmonton, AB
  • Earnings $30.00 hourly
  • Work Hours 40 hours per week
  • Position Permanent Full Time
  • Vacancies 1 Vacancy
  • Closing Date May 11, 2018
Job Requirements

Employer

Honor Computer Systems Ltd.

Languages

English

Education

College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Other Languages

  • Cantonese
  • Mandarin

Experience

2 years to less than 3 years

Specific Skills

  • Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Supervise other technical support workers in this group
  • Provide business systems, network and Internet support to users in response to identified difficulties

Own Tools/Equipment

Cellular phone

Transportation/Travel Information

Own transportation

Work Conditions and Physical Capabilities

  • Fast-paced environment
  • Work under pressure
  • Attention to detail
  • Combination of sitting, standing, walking
  • Tight deadlines

Ability to Supervise

5-10 people

Computer and Technology Knowledge

  • MS Windows
  • Internet
  • Database software
  • MAC
  • Device drivers
  • Networking hardware
  • Extranet
  • Intranet
  • Servers
  • Security software
  • Web service design
  • MS Office
  • Wireless networks
  • Desktop applications

Personal Suitability

  • Initiative
  • Effective interpersonal skills
  • Accurate
  • Team player
  • Client focus
  • Judgement
  • Organized

How to Apply

Anyone who can legally work in Canada can apply for this job. If you are not currently authorized to work in Canada, the employer will not consider your job application.

By e-mail:

alan@honorcomp.com

Advertised Until

May 11, 2018

Important notice: This job posting has been provided by an external employer.The Government of Alberta and the Government of Canada are not responsible for the accuracy, authenticity or reliability of the content.

Interest Codes
The Technical Support Supervisor is part of the following larger National Occupational Classification (NOC).
User Support Technicians
METHODICAL

Interest in compiling information from user guides, technical manuals and other documents to research and implement solutions; and in collecting, organizing and maintaining problems and solution logs for use by other technical support analysts

SOCIAL

Interest in assisting computer users by assessing and responding to their technical difficulties; may supervise other technical support workers

objective

Interest in precision working to provide first-line technical support and advice to computer users

Reading Interest Codes
A Quick Guide

The interest code helps you figure out if you’d like to work in a particular occupation. 
It’s based on the Canadian Work Preference Inventory (CWPI), which measures 5 occupational interests: Directive, Innovative, Methodical, Objective and Social.

Each set of 3 interest codes is listed in order of importance.

A code in capital letters means it’s a strong fit for the occupation.

A code in all lowercase letters means the fit is weaker.

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