Skip to the main content
Career Information Hotline

Toll Free 1-800-661-3753

Edmonton 780-422-4266

Guest Account Sign In Sign Up
Job Details

User Support Technician Posted on Mar 14, 2018 by The Calgary John Howard Society

  • Location Calgary, AB
  • Earnings $20.00 to $24.00 hourly
  • Work Hours 22.5 hours per week
  • Position Permanent Part Time
  • Vacancies 1 Vacancy
  • Closing Date Mar 28, 2018
Job Requirements


The Calgary John Howard Society




College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year or equivalent experience

Major Work Area

Social service or charity agency


2 years to less than 3 years

Work Setting

Help desk

Specific Skills

  • Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Provide business systems, network and Internet support to users in response to identified difficulties

Security and Safety

Enhanced reliability security clearance

Own Tools/Equipment

Cellular phone

Transportation/Travel Information

  • Own vehicle
  • Valid driver's licence
  • Travel expenses paid by employer

Work Conditions and Physical Capabilities

  • Handling heavy loads
  • Attention to detail
  • Combination of sitting, standing, walking
  • Bending, crouching, kneeling

Computer and Technology Knowledge

  • Word processing software
  • TCP/IP
  • Spreadsheet
  • MS Windows
  • Internet
  • Device drivers
  • Networking hardware
  • Intranet
  • Servers
  • File management software
  • Communication software
  • Desktop publishing software
  • MS Office
  • SharePoint
  • Wireless networks
  • Desktop applications
  • Multimedia software

Personal Suitability

  • Initiative
  • Effective interpersonal skills
  • Accurate
  • Excellent oral communication
  • Excellent written communication
  • Organized

How to Apply

Anyone who can legally work in Canada can apply for this job. If you are not currently authorized to work in Canada, the employer will not consider your job application.

Advertised Until

Mar 28, 2018

Important notice: This job posting has been provided by an external employer.The Government of Alberta and the Government of Canada are not responsible for the accuracy, authenticity or reliability of the content.

Interest Codes
The User Support Technician is part of the following larger National Occupational Classification (NOC).
User Support Technicians

Interest in compiling information from user guides, technical manuals and other documents to research and implement solutions; and in collecting, organizing and maintaining problems and solution logs for use by other technical support analysts


Interest in assisting computer users by assessing and responding to their technical difficulties; may supervise other technical support workers


Interest in precision working to provide first-line technical support and advice to computer users

Reading Interest Codes
A Quick Guide

The interest code helps you figure out if you’d like to work in a particular occupation. 
It’s based on the Canadian Work Preference Inventory (CWPI), which measures 5 occupational interests: Directive, Innovative, Methodical, Objective and Social.

Each set of 3 interest codes is listed in order of importance.

A code in capital letters means it’s a strong fit for the occupation.

A code in all lowercase letters means the fit is weaker.

Learn More

Was this page useful?