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Guest Services Attendant

Guest services attendants provide personal services for hotel guests.

Also Known As:Bellhop, Door Person
NOC Number(s):6672.1
Minimum Education:Education/training requirements vary
Employment Outlook:Job openings generated due to employment turnover. Occupational outlook currently unavailable.
Interests:O S M

Duties | Working Conditions | Personal Characteristics | Education | Employment | Salary | Other Information | Related Occupations | Related School Subjects | Related Field of Study

Duties

Duties and responsibilities vary from one position to another but, in general, guest services attendants:

  • greet and escort guests to their rooms
  • transport luggage by hand or on a cart
  • ensure that guests are comfortably settled in their rooms by checking room ventilation, heating, lighting and supplies such as towels and linen
  • provide a quick overview of emergency escape routes
  • explain how the night lock, television, movie system, Internet options or telephone systems work.

Depending on the establishment, they also may:

  • promote hotel services and facilities
  • answer questions about local entertainment, dining and recreational facilities
  • transport luggage for large tour groups
  • deliver messages and mail
  • run errands within or close to the hotel
  • maintain a clean lobby or entrance area
  • act as part of the security team
  • act as a doorperson or hotel greeter
  • park guests' vehicles
  • operate the hotel courtesy shuttle service.

Working Conditions

Guest services attendants work shifts that include weekends and holidays. In the winter months, they may spend a considerable amount of time outside helping guests with their luggage. Lifting up to 20 kilograms is required.

During peak travel seasons, the work can be hectic but also more financially rewarding. Guest services attendants may be required to wear tailored uniforms.


Personal Characteristics

Guest services attendants need the following characteristics:

  • pleasant, energetic, outgoing personality
  • conservative and neat grooming
  • tact and courtesy
  • attention to detail
  • proactive attitude
  • good English speaking skills
  • good physical condition.

They should enjoy handling luggage, helping guests, and having clear rules and guidelines for their work.


Educational Requirements

There are no specific educational requirements to become a guest services attendant but a high school education improves an attendant's chances for advancement. Knowledge of directions to local attractions is a definite asset. Training is on the job.

Establishments that offer valet or shuttle services require guest services attendants to:

  • know how to operate a manual transmission
  • have a valid class four or five Alberta operator's license
  • a clean driving record.

The Alberta Hotel and Lodging Association offers emerit Guest Services Attendant certification that is recognized across Canada in the tourism and hospitality industry.


Employment and Advancement

Guest services attendants are employed in hotels. In resort areas, employment may be seasonal.

Guest services attendant positions often are filled by other hotel employees or by guest service attendants who have experience in other establishments. Employers generally are careful to check previous work records and character references to ensure that applicants are honest and have personal integrity.

Experienced guest services attendants can move into other hotel positions such as front desk clerk or concierge (manager of guest services).

Guest services attendants are part of the larger National Occupational Classification 6672: Other Attendants in Accommodation and Travel. In Alberta, 83 per cent of people employed in this classification work in the following industries:

The employment outlook in this occupation will be influenced by a wide variety of factors including:

  • time of year (for seasonal jobs)
  • trends and events affecting overall employment (especially in the industries listed above)
  • location in Alberta
  • employment turnover (work opportunities generated by people leaving existing positions)
  • occupational growth (work opportunities resulting from the creation of new positions that never existed before)
  • size of the occupation.

Employment turnover is expected to increase as members of the baby boom generation retire over the next few years.


Salary

Guest services attendants' earnings vary depending on the location, size and type of hotel in which they are employed. In general, guest services attendants are paid at or just above the minimum wage rate. (As of September 1, 2013, the minimum wage in Alberta is $9.95 per hour for most jobs. For more information, see Alberta Employment Standards.) Tips may provide significant additional income.

According to the 2011 Alberta Wage and Salary Survey, Albertans in the Other Attendants in Accommodation and Travel occupational group earned on avaerage from $15.03 to $16.66 an hour. The mean wage for this was $15.92 an hour.

For more detailed information, see WAGEinfo.

Section revised August 2013

Other Sources of Information

Alberta Hotel and Lodging Association website: www.ahla.ca

Canadian Tourism Human Resource Council website: www.cthrc.ca

emerit website: www.emerit.ca


Related Occupational Profiles
Hotel and Motel Desk Clerk
Housekeeping Attendant

Related High School Subjects
Health, Recreation and Human Services (Tourism)

Related Post-Secondary Field of Study
Personal and Food Services

Produced March 2013
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For more information on career planning, occupations and educational programs, visit the Alberta Learning Information Service (ALIS) website at alis.alberta.ca, call the Alberta Career Information Hotline toll-free at 1-800-661-3753 or 780-422-4266 in Edmonton or visit an Alberta Works Centre near you.

The information contained in this profile was current as of the dates shown. Salaries, employment outlook and educational programs may change. Please check the information before making any career decisions.


Government of Alberta, Human Services