Case Manager

Employer

Bissell Centre

Languages

English

Education

• College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
• Human services, general
• Social work, other

Work setting

Community and social services

Tasks

• Direct the delivery of social and community service programs
• Evaluate the delivery of social and community service programs
• Plan and organize the delivery of social and community service programs
• Administer the programs of non-governmental organizations involved with social issues
• Establish administrative procedures
• Resolve conflict situations

Security and safety

• Criminal record check
• Driver's validity licence check
• Vulnerable sector check

Transportation/travel information

Valid driver's licence

Work conditions and physical capabilities

• Work under pressure
• Attention to detail
• Fast-paced environment
• Large caseload

Personal suitability

• Accurate
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Initiative
• Interpersonal awareness
• Judgement
• Organized
• Reliability
• Team player
• Values and ethics
• Proactive

Experience

2 years to less than 3 years

Employment terms options

Day

Health benefits

• Dental plan
• Health care plan
• Vision care benefits

Financial benefits

• Life insurance
• Mileage paid
• Registered Retirement Savings Plan (RRSP)

Long term benefits

Maternity and parental benefits

Other benefits

• On-site recreation and activities
• Other benefits
• Paid time off (volunteering or personal days)
• Team building opportunities
• Wellness program

Support for persons with disabilities

• Provides physical accessibility accommodations (for example: ramps, elevators, etc.)
• Offers mentorship, coaching and/or networking opportunities for persons with disabilities
• Provides awareness training to employees to create a welcoming work environment for persons with disabilities

Support for newcomers and refugees

• Participates in a government or community program or initiative that supports newcomers and/or refugees
• Assists with immediate settlement needs of newcomers and/or refugees (for example: housing, transportation, storage, childcare, winter clothing, etc.)
• Supports social and labour market integration of newcomers and/or refugees (for example: facilitating access to community resources, language training, skills training, etc.)
• Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees

Support for youths

• Participates in a government or community program or initiative that supports youth employment
• Offers on-the-job training tailored to youth
• Offers mentorship, coaching and/or networking opportunities for youth

Support for Veterans

Offers mentorship, coaching and/or networking opportunities for Veterans

Support for Indigenous people

• Participates in a government or community program or initiative that supports Indigenous people
• Offers mentorship, coaching and/or networking opportunities for Indigenous workers
• Develops and maintains relationships with indigenous communities, indigenous-owned businesses and organizations
• Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers
• Facilitates access to Elders who can offer support and guidance to Indigenous workers

Support for mature workers

• Applies hiring policies that discourage age discrimination
• Offers mentorship, coaching and/or networking opportunities for mature workers
• Provides workspace accommodations, such as age-appropriate ergonomic considerations, to meet the physical needs of mature workers (for example: adjustable desks and chairs, accessible parking, etc.)
• Offers resources to help mature workers plan their retirement (for example: financial planning, access to pension and benefits, lifestyle adjustments, etc.)

Supports for visible minorities

Applies hiring policies that discourage discrimination against members of visible minorities (for example: anonymizing the hiring process, etc.)