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Alberta Supports Contact Centre

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Job Details

Customer Service Supervisor - Retail

Employer

Cloud Star

Date Posted

July 31, 2026

Languages

English
  • Location Edmonton, AB
  • Earnings $24.00 to $36.00 hourly (to be negotiated)
  • Work Hours 160 hours per month
  • Position Permanent Full Time
  • Vacancies 1  Vacancy
  • Closing Date Aug 14, 2026
Job Requirements

Employer

Cloud Star

Languages

English

Education

  • Secondary (high) school graduation certificate
  • or equivalent experience

Work site environment

Non-smoking

Tasks

  • Supervise staff (apprentices, stages hands, design team, etc.)
  • Assign sales workers to duties
  • Establish work schedules
  • Resolve issues that may arise, including customer requests, complaints and supply shortages
  • Supervise and co-ordinate activities of workers
  • Manage cash
  • Conduct performance reviews
  • Supervise office and volunteer staff

Personal suitability

  • Accurate
  • Client focus
  • Efficient interpersonal skills
  • Flexibility
  • Organized
  • Reliability
  • Team player
  • Excellent written communication
  • Initiative
  • Judgement
  • Ability to multitask

Screening questions

  • Are you available to start on the date listed in the job posting?
  • Do you meet the language requirements listed in the job posting for the position (English or French)?

Experience

1 year to less than 2 years

Employment terms options

  • Morning
  • Day

Health benefits

  • Dental plan
  • Disability benefits
  • Health care plan
  • Paramedical services coverage

Financial benefits

  • As per collective agreement
  • Bonus
  • Group insurance benefits
  • Life insurance

Long term benefits

  • Long-term care insurance
  • Maternity and parental benefits

Other benefits

  • Free parking available
  • Other benefits
  • Parking available
  • Travel insurance

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Important notice: This job posting has been provided by an external employer.The Government of Alberta and the Government of Canada are not responsible for the accuracy, authenticity or reliability of the content.

Interest Codes & Abilities
The Customer Service Supervisor - Retail is part of the following larger National Occupational Classification (NOC).

Interest Codes

Retail Trade Supervisors
SOCIAL

Interest in selling merchandise to customers and resolving problems such as customer complaints and supply shortages

METHODICAL

Interest in co-ordinating information to maintain specified inventory, order merchandise and prepare work schedules

DIRECTIVE

Interest in supervising by assigning duties to workers; and in authorizing payments by cheque and the return of merchandise, and in hiring and training or arranging for the training of new staff

Reading Interest Codes
A Quick Guide

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