Clerk, Front Desk - Hotel

Employer

Athabasca Hotel

Languages

English

Education

Secondary (high) school graduation certificate

Work setting

• Staff accommodation available
• Hotel, motel, resort
• Rural area
• Willing to relocate

Tasks

• Investigate complaints and claims
• Register arriving guests and assign rooms
• Resolve complaints and claims
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Exchange foreign currency
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Contact customers to deliver requested wakeup calls
• Provide customer service

Computer and technology knowledge

• Multi-line switchboard
• Word processing software
• Database software
• Computerized bookkeeping system
• Central reservation system (CRS)
• Spreadsheet
• Internet

Transportation/travel information

• Own transportation
• Travel expenses not paid by employer

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Standing for extended periods
• Work under pressure

Personal suitability

• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Judgement
• Organized
• Reliability
• Team player

Screening questions

• Are you authorized to work in Canada?
• Do you have experience working in this field?

Employment terms options

• Early morning
• Evening
• Shift
• Morning
• Night
• On call

Experience

Experience an asset

Employment terms options

• Day
• Weekend
• Overtime available

Health benefits

• Dental plan
• Disability benefits
• Health care plan
• Vision care benefits

Financial benefits

• Bonus
• Group insurance benefits
• Life insurance

Long term benefits

• Long-term care insurance
• Maternity and parental benefits

Other benefits

• Free parking available
• On-site amenities
• On-site housing options
• Other benefits
• Parking available

Support for persons with disabilities

Provides physical accessibility accommodations (for example: ramps, elevators, etc.)

Support for newcomers and refugees

• Participates in a government or community program or initiative that supports newcomers and/or refugees
• Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster (for example: Ukraine, Afghanistan, etc.)
• Supports newcomers and/or refugees with foreign credential recognition

Support for youths

Participates in a government or community program or initiative that supports youth employment

Support for Veterans

Participates in a government or community program or initiative that supports Veterans

Support for Indigenous people

Participates in a government or community program or initiative that supports Indigenous people

Support for mature workers

Participates in a government or community program or initiative that supports mature workers

Supports for visible minorities

Participates in a government or community program or initiative that supports members of visible minorities