Client Service Clerk

Employer

Ecopest Inc.

Languages

English

Education

College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Work setting

Private sector

Tasks

• Answer written and oral inquiries
• Address customers' complaints or concerns
• Answer inquiries and provide information to customers
• Arrange for billing for services
• Explain the type and cost of services offered
• Maintain records and statistics
• Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
• Perform general office duties
• Receive and log complaints
• Receive payments
• Explain procedures, risks and benefits to clients
• Maintain and manage digital database
• Answer clients' inquiries and provide information
• Consult with clients after sale to provide ongoing support
• Provide customer service

Computer and technology knowledge

• MS Excel
• MS Outlook
• MS Word
• MS Office

Transportation/travel information

Own transportation

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Repetitive tasks

Personal suitability

• Punctuality
• Client focus
• Efficient interpersonal skills
• Flexibility
• Organized
• Reliability
• Team player
• Initiative
• Judgement
• Ability to multitask
• Dependability
• Quick learner

Screening questions

Do you have experience working in this field?

Experience

2 years to less than 3 years

Employment terms options

Day

Workplace information

Hybrid

Health benefits

• Dental plan
• Health care plan
• Vision care benefits

Financial benefits

• Commission
• Group insurance benefits

Other benefits

Other benefits