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Alberta Supports Contact Centre

Toll Free 1-877-644-9992

Job Details

Customer Service Clerk

Employer

Cloud Star

Date Posted

September 23, 2026

Languages

English
  • Location Edmonton, AB
  • Earnings $432.00 monthly
  • Work Hours 6 hours per week
  • Position Casual Part Time
  • Vacancies 1  Vacancy
  • Closing Date Oct 07, 2026
Job Requirements

Employer

Cloud Star

Languages

English

Education

  • Secondary (high) school graduation certificate
  • or equivalent experience

Work setting

Telecommunications company

Tasks

  • Advise clients on advertising or sales promotion strategies
  • Answer written and oral inquiries
  • Answer inquiries and provide information to customers
  • Arrange for refunds and credits
  • Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
  • Perform general office duties
  • Receive and log complaints
  • Receive payments
  • Maintain and manage digital database
  • Answer clients' inquiries and provide information

Computer and technology knowledge

  • Database software
  • MS Excel
  • MS Windows
  • MS Access
  • MS Office
  • Spreadsheet

Type of experience

Call centre

Area of work experience

Marketing

Screening questions

  • Are you available for shift or on-call work?
  • Do you have experience working in this field?
  • Do you meet the language requirements listed in the job posting for the position (English or French)?

Experience

1 year to less than 2 years

Employment terms options

Flexible hours

Financial benefits

As per collective agreement

Other benefits

Free parking available


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Important notice: This job posting has been provided by an external employer.The Government of Alberta and the Government of Canada are not responsible for the accuracy, authenticity or reliability of the content.

Interest Codes & Abilities
The Customer Service Clerk is part of the following larger National Occupational Classification (NOC).

Interest Codes

Call Centre Agents
METHODICAL

Interest in copying information to take orders for goods and services

SOCIAL

Interest in speaking with customers to respond to enquiries and emergencies

innovative

Interest in investigating complaints and in responding to emergencies

Reading Interest Codes
A Quick Guide

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Abilities

Compared to my abilities

The abilities related to this job are shown along with your selected abilities.

Typical ability expectations for this job
Selected abilities

Mental Abilities

General Learning Ability

Verbal Ability

Numerical Ability

Visual Abilities

Spatial Perception

Form Perception

Clerical Perception

Physical Abilities

Motor Coordination

Finger Dexterity

Manual Dexterity

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