Customer Service Representative Supervisor

Employer

Lubdub Apparel

Languages

English

Education

College/CEGEP

Tasks

• Co-ordinate activities with other work units or departments
• Establish work schedules and procedures
• Identify workers' training needs
• Prepare and submit reports
• Train staff/workers in job duties, safety procedures and company policies
• Perform same duties as workers supervised
• Co-ordinate, assign and review work
• Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery
• Analyze data and prepare reports
• Evaluate customer service and store environments

Supervision

Staff in various areas of responsibility

Computer and technology knowledge

• MS Office
• Adobe Photoshop
• Shopify

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Large workload
• Tight deadlines

Personal suitability

• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Interpersonal awareness
• Organized
• Reliability
• Team player

Experience

3 years to less than 5 years

Employment terms options

• Morning
• Day

Health benefits

• Dental plan
• Health care plan

Financial benefits

• Life insurance
• Registered Retirement Savings Plan (RRSP)

Other benefits

Other benefits