Customer Support Specialist

Employer

Line One

Languages

English

Education

Secondary (high) school graduation certificate

Work setting

Telecommunications company

Tasks

• Address customers' complaints or concerns
• Answer inquiries and provide information to customers
• Receive and log complaints
• Answer clients' inquiries and provide information

Computer and technology knowledge

• MS Windows
• Electronic mail

Type of experience

Call centre

Security and safety

• Criminal record check
• Reference required

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Work under pressure
• Repetitive tasks
• Sitting

Own tools/equipment

• Cellular phone
• Computer
• Internet access

Personal suitability

• Punctuality
• Efficient interpersonal skills
• Excellent oral communication
• Flexibility
• Organized
• Reliability
• Team player
• Initiative
• Ability to multitask
• Dependability
• Honesty
• Quick learner

Screening questions

• Are you available for shift or on-call work?
• Are you available to start on the date listed in the job posting?
• Are you currently a student?
• Do you have experience working in this field?
• Do you have the equipment you need to work from home (like internet and a workspace)?
• Do you have the required certifications listed in the job posting?
• Do you meet the language requirements listed in the job posting for the position (English or French)?

Employment terms options

• Early morning
• Evening

Experience

1 year to less than 2 years

Employment terms options

• Shift
• Morning
• Night
• Day
• Weekend

Workplace information

Remote