Service Advisor - Auto Repair

Employer

Patricia Ford Sales (1994) LTD

Languages

English

Education

Secondary (high) school graduation certificate

Work setting

• Rural area
• Automobile repair services

Tasks

• Develop communication strategies
• Advise clients on advertising or sales promotion strategies
• Answer written and oral inquiries
• Address customers' complaints or concerns
• Answer inquiries and provide information to customers
• Arrange for billing for services
• Arrange for refunds and credits
• Explain the type and cost of services offered
• Issue receipts and other forms
• Maintain records and statistics
• Receive and log complaints
• Receive payments
• Explain procedures, risks and benefits to clients
• Maintain and manage digital database
• Write and edit press releases, newsletter and communications materials
• Answer clients' inquiries and provide information
• Consult with clients after sale to provide ongoing support

Computer and technology knowledge

• Internet
• MS Excel
• MS Outlook
• MS Windows
• MS Word
• MS PowerPoint
• MS Office
• Social Media
• Spreadsheet
• Google Drive
• Shopify

Security and safety

• Criminal record check
• Driver's validity licence check

Transportation/travel information

Valid driver's licence

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Tight deadlines
• Work under pressure
• Repetitive tasks

Personal suitability

• Punctuality
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Organized
• Reliability
• Team player
• Initiative
• Judgement
• Ability to multitask
• Dependability
• Honesty
• Quick learner

Screening questions

• Are you authorized to work in Canada?
• Do you have experience working in this field?
• Do you live near the job location?

Other

Use of artificial intelligence

Experience

Will train

Employment terms options

Day

Health benefits

• Dental plan
• Health care plan
• Vision care benefits

Financial benefits

• Group insurance benefits
• Life insurance

Support for newcomers and refugees

Does not require Canadian work experience

Support for youths

• Offers on-the-job training tailored to youth
• Offers mentorship, coaching and/or networking opportunities for youth
• Provides awareness training to employees to create a welcoming work environment for youth