Front Office Manager, Hotel

Employer

NPC/Sandman Hotel Group/Sutton Place Hotel

Languages

English

Education

Secondary (high) school graduation certificate

Work setting

Hotel, motel, resort

Tasks

• Develop and implement policies and procedures for daily operations
• Recruit and hire staff
• Supervise staff
• Conduct performance reviews
• Conduct training sessions
• Perform front desk duties
• Prepare budgets and monitor revenues and expenses
• Implement marketing activities
• Enforce policies and procedures
• Address customers' complaints or concerns
• Assist clients/guests with special needs
• Establish work schedules
• Manage events
• Organize and maintain inventory

Supervision

5-10 people

Computer and technology knowledge

• MS Word
• MS Office
• MS Outlook

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Attention to detail
• Combination of sitting, standing, walking
• Standing for extended periods
• Large workload

Personal suitability

• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Initiative
• Team player

Screening questions

• Are you available for shift or on-call work?
• Are you available to start on the date listed in the job posting?
• Are you currently a student?
• Do you have experience working in this field?

Experience

2 years to less than 3 years

Employment terms options

To be determined

Health benefits

• Dental plan
• Health care plan
• Vision care benefits

Financial benefits

Registered Retirement Savings Plan (RRSP)

Other benefits

Other benefits

Support for newcomers and refugees

• Participates in a government or community program or initiative that supports newcomers and/or refugees
• Supports social and labour market integration of newcomers and/or refugees (for example: facilitating access to community resources, language training, skills training, etc.)
• Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster (for example: Ukraine, Afghanistan, etc.)
• Supports newcomers and/or refugees with foreign credential recognition

Support for youths

• Participates in a government or community program or initiative that supports youth employment
• Offers on-the-job training tailored to youth
• Offers mentorship, coaching and/or networking opportunities for youth
• Provides awareness training to employees to create a welcoming work environment for youth

Support for Indigenous people

• Participates in a government or community program or initiative that supports Indigenous people
• Offers mentorship, coaching and/or networking opportunities for Indigenous workers
• Develops and maintains relationships with indigenous communities, indigenous-owned businesses and organizations
• Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers