Front Desk Agent

Employer

Foxwood Inn & Suites

Languages

English

Education

• Secondary (high) school graduation certificate
• or equivalent experience

Work setting

• Hotel, motel, resort
• Rural area

Tasks

• Register arriving guests and assign rooms
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Contact customers to deliver requested wakeup calls
• Provide customer service

Work conditions and physical capabilities

• Attention to detail
• Standing for extended periods

Personal suitability

• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Judgement
• Organized
• Reliability
• Team player

Experience

1 to less than 7 months

Employment terms options

• Early morning
• Evening
• Shift
• Morning
• Night
• Day
• Weekend
• Overtime required

Health benefits

• Dental plan
• Health care plan
• Vision care benefits

Other benefits

Free parking available

Support for persons with disabilities

• Provides physical accessibility accommodations (for example: ramps, elevators, etc.)
• Provides visual accessibility accommodations (for example: braille, screen readers, etc.)

Support for newcomers and refugees

Participates in a government or community program or initiative that supports newcomers and/or refugees

Support for youths

• Participates in a government or community program or initiative that supports youth employment
• Offers on-the-job training tailored to youth
• Offers mentorship, coaching and/or networking opportunities for youth
• Provides awareness training to employees to create a welcoming work environment for youth

Support for Veterans

Participates in a government or community program or initiative that supports Veterans

Support for Indigenous people

Participates in a government or community program or initiative that supports Indigenous people

Support for mature workers

Participates in a government or community program or initiative that supports mature workers

Supports for visible minorities

Participates in a government or community program or initiative that supports members of visible minorities