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Call Centre Agent - Customer Service job in Calgary, AB with Line One, Alberta - alis
This permanent full time Call Centre Agent - Customer Service job from Line One is offering $18.00 to $21.00 hourly (to be negotiated) for 30 to 40 hours per week.
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Alberta Job Postings
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Job Details

Call Centre Agent - Customer Service

Employer

Line One

Date Posted

June 29, 2026

Languages

Bilingual
  • Location Calgary, AB
  • Earnings $18.00 to $21.00 hourly (to be negotiated)
  • Work Hours 30 to 40 hours per week
  • Position Permanent Full Time
  • Vacancies 3  Vacancies
  • Closing Date Jul 20, 2026
Job Requirements

Employer

Line One

Languages

Bilingual

Education

Secondary (high) school graduation certificate

Asset languages

Mandarin

Work setting

Telecommunications company

Tasks

  • Answer written and oral inquiries
  • Address customers' complaints or concerns
  • Answer inquiries and provide information to customers
  • Maintain records and statistics
  • Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
  • Receive and log complaints
  • Answer clients' inquiries and provide information

Supervision

Customer service clerk

Analytical techniques

Translation

Computer and technology knowledge

MS Windows

Type of experience

Call centre

Area of specialization

Project management

Security and safety

Criminal record check

Transportation/travel information

Own transportation

Work conditions and physical capabilities

  • Attention to detail
  • Fast-paced environment
  • Tight deadlines
  • Work under pressure
  • Repetitive tasks
  • Sitting

Own tools/equipment

  • Cellular phone
  • Computer
  • Internet access

Personal suitability

  • Punctuality
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Flexibility
  • Organized
  • Reliability
  • Team player
  • Initiative
  • Judgement
  • Ability to multitask
  • Dependability
  • Honesty
  • Quick learner

Screening questions

  • Are you available for shift or on-call work?
  • Are you available to start on the date listed in the job posting?
  • Are you currently a student?
  • Do you have experience working in this field?
  • Do you have the equipment you need to work from home (like internet and a workspace)?
  • Do you have the required certifications listed in the job posting?
  • Do you meet the language requirements listed in the job posting for the position (English or French)?

Employment terms options

Evening

Experience

1 year to less than 2 years

Employment terms options

  • Shift
  • Morning
  • Night
  • Day
  • Weekend

Workplace information

Hybrid

Other benefits

  • Learning/training paid by employer
  • Other benefits
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Important notice: This job posting has been provided by an external employer.The Government of Alberta and the Government of Canada are not responsible for the accuracy, authenticity or reliability of the content.

Interest Codes & Abilities
The Call Centre Agent - Customer Service is part of the following larger National Occupational Classification (NOC).

Interest Codes

Call Centre Agents
METHODICAL

Interest in copying information to take orders for goods and services

SOCIAL

Interest in speaking with customers to respond to enquiries and emergencies

innovative

Interest in investigating complaints and in responding to emergencies

Reading Interest Codes
A Quick Guide

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Abilities

Compared to my abilities

The abilities related to this job are shown along with your selected abilities.

Typical ability expectations for this job
Selected abilities

Mental Abilities

General Learning Ability

Verbal Ability

Numerical Ability

Visual Abilities

Spatial Perception

Form Perception

Clerical Perception

Physical Abilities

Motor Coordination

Finger Dexterity

Manual Dexterity

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