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User Support Technician
Employer
Stigg Security Inc.Date Posted
July 18, 2026Languages
English-
Location Fort McMurray, AB
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Earnings $30.00 hourly
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Work Hours 30 to 40 hours per week
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Position Temporary Full Time
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Vacancies 1  Vacancy
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Closing Date Aug 08, 2026
Employer
Stigg Security Inc.
Languages
English
Education
College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Tasks
- Give access to computer networks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Provide customer service
- Manage incidents
Employment terms options
- Early morning
- Evening
Experience
1 year to less than 2 years
Employment terms options
- Shift
- Flexible hours
- Morning
- Night
- On call
- To be determined
- Day
- Weekend
- Overtime required
- Overtime available
Support for persons with disabilities
Applies accessible and inclusive recruitment policies that accommodate persons with disabilities
Support for newcomers and refugees
Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster (for example: Ukraine, Afghanistan, etc.)
Support for youths
Provides awareness training to employees to create a welcoming work environment for youth
Support for mature workers
Applies hiring policies that discourage age discrimination
Supports for visible minorities
Applies hiring policies that discourage discrimination against members of visible minorities (for example: anonymizing the hiring process, etc.)
Important notice: This job posting has been provided by an external employer.The Government of Alberta and the Government of Canada are not responsible for the accuracy, authenticity or reliability of the content.
Interest Codes
- METHODICAL
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Interest in compiling information from user guides, technical manuals and other documents to research and implement solutions; and in collecting, organizing and maintaining problems and solution logs for use by other technical support analysts
- SOCIAL
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Interest in assisting computer users by assessing and responding to their technical difficulties; may supervise other technical support workers
- objective
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Interest in precision working to provide first-line technical support and advice to computer users
Abilities
Compared to my abilities
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