Travel Agency Manager

Employer

Top Canada Tours

Languages

English

Education

• Bachelor's degree
• English language and literature, general
• Business/commerce, general
• Tourism and travel services management

Asset languages

• Mandarin
• Cantonese

Work setting

• Retail service establishment
• Urban area
• Willing to relocate
• Travel wholesalers
• Travel agency
• Tourism/travel services

Tasks

• Direct and control daily operations
• Evaluate daily operations
• Plan and organize daily operations
• Manage staff and assign duties
• Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales
• Determine merchandise and services to be sold
• Develop and implement marketing strategies
• Plan budgets and monitor revenues and expenses
• Determine staffing requirements
• Resolve issues that may arise, including customer requests, complaints and supply shortages
• Recruit, hire and supervise staff and/or volunteers
• Conduct performance reviews
• Supervise office and volunteer staff

Supervision

3-4 people

Computer and technology knowledge

• Database software
• Electronic mail

Area of work experience

Tourism

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Attention to detail
• Sitting

Personal suitability

• Client focus
• Excellent oral communication
• Organized
• Team player
• Ability to multitask

Screening questions

• Are you available for shift or on-call work?
• Do you have experience working in this field?

Employment terms options

Shift

Experience

2 years to less than 3 years

Employment terms options

• Day
• Weekend

Other benefits

• Free parking available
• Other benefits
• Team building opportunities

Support for newcomers and refugees

• Assists with immediate settlement needs of newcomers and/or refugees (for example: housing, transportation, storage, childcare, winter clothing, etc.)
• Offers mentorship programs that pair newcomers and/or refugees with experienced employees
• Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees

Support for Indigenous people

• Offers mentorship, coaching and/or networking opportunities for Indigenous workers
• Develops and maintains relationships with indigenous communities, indigenous-owned businesses and organizations
• Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers