Customer Service Adviser

Employer

CARSTAR Olds Inc.

Languages

English

Education

College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Work setting

• Rural area
• Private sector
• Business
• Automobile repair services
• Insurance

Tasks

• Answer written and oral inquiries
• Address customers' complaints or concerns
• Answer inquiries and provide information to customers
• Arrange for billing for services
• Arrange for refunds and credits
• Explain the type and cost of services offered
• Issue receipts and other forms
• Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
• Order office supplies and maintain inventory
• Perform general office duties
• Receive and log complaints
• Receive credit and employment applications
• Receive payments
• Sell merchandise
• Explain procedures, risks and benefits to clients
• Maintain and manage digital database
• Answer clients' inquiries and provide information
• Consult with clients after sale to provide ongoing support

Type of product

Automotive parts and accessories

Computer and technology knowledge

• Internet
• MS Excel
• MS Outlook
• MS Windows
• MS Word
• Adobe Illustrator
• MS PowerPoint
• MS Office
• Social Media
• Spreadsheet
• Google Drive

Security and safety

• Driving record check (abstract)
• Reference required

Transportation/travel information

• Own transportation
• Own vehicle
• Valid driver's licence

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Tight deadlines
• Work under pressure
• Bending, crouching, kneeling
• Repetitive tasks
• Walking

Personal suitability

• Punctuality
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Organized
• Reliability
• Team player
• Initiative
• Ability to multitask
• Dependability
• Honesty
• Quick learner

Screening questions

• Do you have experience working in this field?
• Do you meet the language requirements listed in the job posting for the position (English or French)?

Other

Use of artificial intelligence

Experience

2 years to less than 3 years

Employment terms options

Day

Health benefits

• Dental plan
• Health care plan
• Paramedical services coverage

Financial benefits

Group insurance benefits

Other benefits

• Free parking available
• Parking available

Support for mature workers

Applies hiring policies that discourage age discrimination

Supports for visible minorities

Applies hiring policies that discourage discrimination against members of visible minorities (for example: anonymizing the hiring process, etc.)