Airline Reservation Agent

Employer

McMurray Aviation

Languages

English

Education

No degree, certificate or diploma

Work setting

Rural area

Tasks

• Assign seats to passengers using computer reservation systems
• Check passenger baggage to determine those which are oversized and overweight to ensure travel standards are met
• Relay messages to operations control and downline stations
• Maintain work records and logs
• Trace missing baggage and/or cargo shipments
• Weigh cargo items
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Clerical duties (i.e. faxing, filing, photocopying)
• Help customers plan travel time and routes
• Make, cancel and change flight reservations
• Prepare and issue tickets and receipts
• Process money, cheques and credit/debit card payments
• Provide customer service
• Reserve seats for general public, travel agencies and tour companies
• Work with minimal supervision

Certificates, licences, memberships, and courses 

Restricted Radio Operator's Licence

Computer and technology knowledge

• Central reservation system (CRS)
• Multi-line switchboard
• Spreadsheet
• Internet

Transportation/travel information

• Own transportation
• Public transportation is not available

Weight handling

Up to 23 kg (50 lbs)

Personal suitability

• Client focus
• Dependability
• Excellent oral communication
• Flexibility
• Interpersonal awareness
• Organized
• Reliability
• Team player

Screening questions

• Are you available for shift or on-call work?
• Are you available to start on the date listed in the job posting?
• Do you meet the language requirements listed in the job posting for the position (English or French)?

Employment terms options

• Early morning
• Evening
• Shift

Experience

No experience (will train)

Employment terms options

Weekend