Skip to the main content
This website uses cookies to give you a better online experience. By using this website or closing this message, you are agreeing to our cookie policy. More information
Alberta Supports Contact Centre

Toll Free 1-877-644-9992

Alert

New service for Albertans! Connect with an alis career coach to get personalized advice and actionable next steps for your career, learning, or work. Book your career coach today.

Job Details

Front Desk Agent

Employer

Redwood Inn & Suites

Date Posted

October 28, 2026

Languages

English
  • Location Clairmont, AB
  • Earnings $17.00 hourly
  • Work Hours 32 to 44 hours per week
  • Position Permanent Full Time
  • Vacancies 1  Vacancy
  • Closing Date Nov 11, 2026
Job Requirements

Employer

Redwood Inn & Suites

Languages

English

Education

Secondary (high) school graduation certificate

Work setting

Hospitality industry

Tasks

  • Investigate complaints and claims
  • Register arriving guests and assign rooms
  • Resolve complaints and claims
  • Process group arrivals and departures
  • Take, cancel and change room reservations
  • Provide information on hotel facilities and services
  • Provide general information about points of interest in the area
  • Exchange foreign currency
  • Process guests' departures, calculate charges and receive payments
  • Balance cash and complete balance sheets, cash reports and related forms
  • Maintain an inventory of vacancies, reservations and room assignments
  • Follow emergency and safety procedures
  • Clerical duties (i.e. faxing, filing, photocopying)
  • Answer telephone and relay telephone calls and messages
  • Assist clients/guests with special needs
  • Contact customers to deliver requested wakeup calls
  • Perform light housekeeping and cleaning duties
  • Provide customer service

Computer and technology knowledge

  • Multi-line switchboard
  • Word processing software
  • Database software
  • Central reservation system (CRS)
  • Spreadsheet
  • Internet

Transportation/travel information

  • Own transportation
  • Valid driver's licence

Work conditions and physical capabilities

  • Attention to detail
  • Fast-paced environment
  • Standing for extended periods
  • Work under pressure

Personal suitability

  • Client focus
  • Dependability
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Flexibility
  • Organized
  • Reliability
  • Team player

Screening questions

  • Do you have experience working in this field?
  • Do you meet the language requirements listed in the job posting for the position (English or French)?

Employment terms options

Evening

Experience

1 year to less than 2 years

Employment terms options

  • Shift
  • Morning
  • Night
  • Day
  • Weekend

Health benefits

  • Dental plan
  • Health care plan
  • Vision care benefits

Report Misuse

Important notice: This job posting has been provided by an external employer.The Government of Alberta and the Government of Canada are not responsible for the accuracy, authenticity or reliability of the content.

Interest Codes & Abilities
The Front Desk Agent is part of the following larger National Occupational Classification (NOC).

Interest Codes

Hotel Front Desk Clerks
SOCIAL

Interest in speaking with people to provide information and respond to guests' complaints

METHODICAL

Interest in compiling information for preparing and checking daily record sheets, guests' accounts, receipts and vouchers

objective

Interest in operating computerized and manual systems to collect and verify guests' accounts

Reading Interest Codes
A Quick Guide

Learn More

Abilities

Compared to my abilities

The abilities related to this job are shown along with your selected abilities.

Typical ability expectations for this job
Selected abilities

Mental Abilities

General Learning Ability

Verbal Ability

Numerical Ability

Visual Abilities

Spatial Perception

Form Perception

Clerical Perception

Physical Abilities

Motor Coordination

Finger Dexterity

Manual Dexterity

Learn More
Was this page useful?
☆ ☆ ☆ ☆ ☆