Order Desk Agent

Employer

RIO-TEK Canada Inc.

Languages

English

Education

• Secondary (high) school graduation certificate
• or equivalent experience

Work setting

• Urban area
• Private sector
• Manufacturing or processing industry

Tasks

• Answer written and oral inquiries
• Address customers' complaints or concerns
• Answer inquiries and provide information to customers
• Explain the type and cost of services offered
• Maintain records and statistics
• Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
• Order office supplies and maintain inventory
• Perform general office duties
• Explain procedures, risks and benefits to clients
• Maintain and manage digital database
• Answer clients' inquiries and provide information
• Consult with clients after sale to provide ongoing support

Computer and technology knowledge

• MS Excel
• MS Outlook
• MS Windows
• MS Word
• Quick Books

Security and safety

Reference required

Transportation/travel information

Own transportation

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Tight deadlines
• Work under pressure
• Repetitive tasks
• Walking

Personal suitability

• Punctuality
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Organized
• Reliability
• Team player
• Initiative
• Judgement
• Ability to multitask
• Dependability
• Honesty
• Quick learner

Screening questions

• Are you available to start on the date listed in the job posting?
• Do you meet the language requirements listed in the job posting for the position (English or French)?

Experience

Will train

Employment terms options

• Day
• Overtime required
• Overtime available

Health benefits

• Dental plan
• Disability benefits
• Health care plan
• Paramedical services coverage
• Vision care benefits

Financial benefits

• Life insurance
• Registered Retirement Savings Plan (RRSP)

Long term benefits

Long-term care insurance

Other benefits

Free parking available