Technical Support Specialist – Information Technology (IT)

Employer

Uniway Computers NW

Languages

English

Education

• College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
• Computer science
• Computer technology/computer systems technology
• Computer installation and repair technology/technician
• or equivalent experience

Work setting

• Computer hardware or software retailer/wholesaler
• Relocation costs not covered by employer
• Help desk
• Private company, corporation or industry

Tasks

• Respond to users experiencing difficulties with computer
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Maintain, troubleshoot and administer the use of local area networks (LANs), wide area networks (WANs), mainframe networks and computer workstations and peripheral equipment
• Perform data backups and disaster recovery operations
• Set up local area networks and connections to the Internet
• Troubleshoot, maintain and upgrade web server hardware and software

Supervision

1 to 2 people

Computer and technology knowledge

• Android
• iOS
• MAC
• Device drivers
• Networking software
• Networking hardware
• Servers
• Desktop applications
• File management software
• Security software
• MS Active Directory
• MS Windows
• TCP/IP
• Wireless networks

Area of specialization

E-commerce

Security and safety

• Bondable
• Criminal record check

Transportation/travel information

• Valid driver's licence
• Travel expenses not paid by employer
• Public transportation is available

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Manual dexterity
• Attention to detail
• Ability to distinguish between colours
• Combination of sitting, standing, walking
• Bending, crouching, kneeling

Personal suitability

• Accurate
• Client focus
• Excellent oral communication
• Judgement
• Organized
• Ability to multitask
• Honesty

Screening questions

• Are you authorized to work in Canada?
• Are you available to start on the date listed in the job posting?
• Do you have experience working in this field?
• Do you have the required certifications listed in the job posting?
• Do you meet the language requirements listed in the job posting?

Employment terms options

Evening

Experience

2 years to less than 3 years

Employment terms options

Day

Other benefits

• Free parking available
• Learning/training paid by employer
• Team building opportunities
• Parking available

Support for newcomers and refugees

• Supports social and labour market integration of newcomers and/or refugees (for example: facilitating access to community resources, language training, skills training, etc.)
• Supports newcomers and/or refugees with foreign credential recognition
• Offers mentorship programs that pair newcomers and/or refugees with experienced employees
• Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees

Support for youths

• Offers on-the-job training tailored to youth
• Offers mentorship, coaching and/or networking opportunities for youth

Support for mature workers

Applies hiring policies that discourage age discrimination

Supports for visible minorities

• Applies hiring policies that discourage discrimination against members of visible minorities (for example: anonymizing the hiring process, etc.)
• Offers mentorship programs that pair members of visible minorities with experienced employees