Technical Support Specialist - Wholesale Trade

Employer

PGS Equipment Ltd.

Languages

English

Education

• Secondary (high) school graduation certificate
• or equivalent experience

Asset languages

• Dutch; Flemish
• German

Work site environment

• Agricultural machinery
• Farm

Work setting

• Rural area
• Remote location
• Various locations
• Willing to relocate
• On-site customer service

Tasks

• Estimate or quote prices, credit or contract terms, trade-in allowances, warranties and delivery dates
• Prepare sales or other contracts
• Promote sales to existing clients
• Identify and solicit potential clients
• Assess client's needs and resources to recommend the appropriate goods or services
• Deliver sales presentations
• Conduct sales transactions
• Prepare and administer sales contracts
• Estimate or quote prices, credit or contract terms, warranties and delivery dates
• Consult with clients after sale to provide ongoing support
• Reach to clients after sale or signed contracts to provide ongoing support
• Review and adapt information regarding product innovations, competitors and market conditions
• Provide clients with presentations on the benefits and uses of goods or services
• Resolve product and service related problems
• Troubleshoot problems related to equipment
• Advertise and/or promote products, sales or services
• Provide customer service
• Obtain and process information required to provide customer service

Supervision

No supervision responsibility

Computer and technology knowledge

• Word processing software
• Electronic mail
• Spreadsheet
• MS Excel
• MS Office
• MS Outlook
• MS PowerPoint
• MS Word
• Programming software

Area of specialization

Agricultural crop service

Sales experience

• Agricultural equipment
• Software

Transportation/travel information

• Own vehicle
• Valid driver's licence

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Attention to detail
• Sitting
• Combination of sitting, standing, walking
• Standing for extended periods
• Ability to work independently

Own tools/equipment

• Computer
• Internet access
• Cellular phone

Personal suitability

• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Organized
• Reliability
• Team player
• Flexibility
• Initiative
• Creativity
• Positive attitude

Screening questions

• Are you available for shift or on-call work?
• Are you available to start on the date listed in the job posting?
• Do you have experience working in this field?
• Do you have the equipment you need to work from home (like internet and a workspace)?
• Do you have the required certifications listed in the job posting?
• Do you meet the language requirements listed in the job posting for the position (English or French)?

Experience

2 years to less than 3 years

Employment terms options

• On call
• Day
• Weekend

Workplace information

On the road job

Health benefits

• Dental plan
• Disability benefits
• Health care plan
• Paramedical services coverage
• Vision care benefits

Financial benefits

• Gasoline paid
• Group insurance benefits
• Life insurance
• Mileage paid
• Registered Retirement Savings Plan (RRSP)

Other benefits

Transportation provided by employer