Tour Guide Supervisor

Employer

Discover Banff Tours Ltd.

Languages

English

Education

Secondary (high) school graduation certificate

Tasks

• Co-ordinate activities with other work units or departments
• Establish work schedules and procedures
• Perform same duties as workers supervised
• Prepare and submit reports
• Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality
• Assist clients/guests with special needs
• Co-ordinate, assign and review work
• Hire and train staff in job duties, safety procedures and company policies
• Requisition materials and supplies

Supervision

• 1 to 2 people
• 3-4 people
• 5-10 people

Computer and technology knowledge

MS Outlook

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Large workload
• Standing for extended periods

Personal suitability

• Accurate
• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Initiative
• Interpersonal awareness
• Judgement
• Organized
• Team player

Experience

1 year to less than 2 years

Financial benefits

• Gratuities
• Registered Retirement Savings Plan (RRSP)

Support for newcomers and refugees

Supports newcomers and/or refugees with foreign credential recognition

Support for Indigenous people

Develops and maintains relationships with indigenous communities, indigenous-owned businesses and organizations