User Support Technician

Employer

Tech-Eyes

Languages

English

Education

College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year

Work setting

• Computer hardware or software retailer/wholesaler
• Relocation costs covered by employer
• Willing to relocate

Tasks

• Give access to computer networks
• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Perform Web-server backup and recovery operations
• Provide customer service
• Manage incidents

Supervision

1 to 2 people

Certificates, licences, memberships, and courses 

• Associate Computing Professional (ACP)
• Cisco certified network associate
• Microsoft certified professional (MCP)
• A+ Certification

Computer and technology knowledge

• Android
• Security software
• Word processing software
• .NET
• MS Windows
• TCP/IP

Security and safety

• Bondable
• Criminal record check

Transportation/travel information

Travel expenses paid by employer

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Repetitive tasks
• Handling heavy loads
• Manual dexterity
• Attention to detail
• Sitting
• Combination of sitting, standing, walking
• Standing for extended periods

Personal suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Initiative
• Judgement
• Organized
• Team player

Screening questions

• Are you authorized to work in Canada?
• Are you available to start on the date listed in the job posting?
• Are you currently a student?
• Are you willing to relocate for this position?
• Do you have experience working in this field?
• Do you have the required certifications listed in the job posting?
• Do you live near the job location?

Experience

1 year to less than 2 years

Employment terms options

• Day
• Weekend

Financial benefits

Gasoline paid

Other benefits

• Transportation provided by employer
• Parking available

Support for newcomers and refugees

• Supports social and labour market integration of newcomers and/or refugees (for example: facilitating access to community resources, language training, skills training, etc.)
• Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster (for example: Ukraine, Afghanistan, etc.)

Support for youths

Offers on-the-job training tailored to youth

Support for Indigenous people

Develops and maintains relationships with indigenous communities, indigenous-owned businesses and organizations

Support for mature workers

Applies hiring policies that discourage age discrimination

Supports for visible minorities

Applies hiring policies that discourage discrimination against members of visible minorities (for example: anonymizing the hiring process, etc.)