User Support Technician

Employer

CIP Office Technology

Languages

English

Education

Secondary (high) school graduation certificate

Work setting

• Relocation costs covered by employer
• Willing to relocate
• Private company, corporation or industry

Tasks

• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Resolve product and service related problems

Security and safety

Criminal record check

Transportation/travel information

Public transportation is available

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Repetitive tasks
• Attention to detail

Personal suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Initiative
• Organized
• Team player
• Ability to multitask
• Time management
• Innovation

Experience

1 year to less than 2 years

Employment terms options

• Flexible hours
• Morning
• To be determined
• Day

Support for persons with disabilities

Provides awareness training to employees to create a welcoming work environment for persons with disabilities

Support for newcomers and refugees

Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees

Support for youths

Provides awareness training to employees to create a welcoming work environment for youth

Support for Indigenous people

Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers