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Conflict Resolution & Negotiation

Northern Alberta Institute of Technology

Northern Alberta Institute of Technology

Conflict resolution doesn’t happen by coming up with solutions. Resolution takes place by breaking down an issue and understanding the human elements involved. Your ability to comprehend the influences and communicate with the parties involved will determine your success in the face of conflict.

Throughout the six courses of the Conflict Resolution and Negotiation Certificate, you will learn effective tools for engaging in a methodical response to conflict. You’ll also discover more about your communication style and ability to manage your reaction to criticism. Traditional study, class discussion, group work and practical application will be required in each course.

You will gain a better understanding of what it takes to be both sensitive and balanced in an intense conflict or negotiation situation. Application of the tools learned will be beneficial in both work and personal life, and you’ll find that through interactive methods you will be part of effective solution development.


Office of the Registrar
11762 - 106 Street
Edmonton, Alberta, T5G2R1, Canada

  • Program Type Occupational
  • Credential Type Certificate *
  • Length 84 Hour(s)
  • Part Time Only
  • Cooperative Education
  • Continuing Education Only
  • Distance Learning

* Conflict Resolution and Negotiation Certificate

Admission Requirements

This certificate program teaches the tools and techniques to support students' personal and workplace interpersonal development. Students will learn a better way to handle conflict situations at work and in their personal lives. For more information, please visit Conflict Resolution & Negotiation

Transfer(s) Eligibility

Search Transfer Alberta for course and program transfer information including transfer agreements between post-secondary schools in Alberta, British Columbia, Northwest Territories, Nunavut and Yukon.

Transfer(s) available outside of Transfer Alberta: Not available

Updated May 01, 2024. The information contained in this profile is current as of the date shown.

Educational program information is provided as an introduction and for general reference. For current information about programs and school requirements or policies, check the school calendar, visit their website or contact the school directly.
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