Conflict Resolution & Negotiation

Conflict resolution doesn’t happen by coming up with solutions. Resolution takes place by breaking down an issue and understanding the human elements involved. Your ability to comprehend the influences and communicate with the parties involved will determine your success in the face of conflict.

Throughout the six courses of the Conflict Resolution and Negotiation Certificate, you will learn effective tools for engaging in a methodical response to conflict. You’ll also discover more about your communication style and ability to manage your reaction to criticism. Traditional study, class discussion, group work and practical application will be required in each course.

You will gain a better understanding of what it takes to be both sensitive and balanced in an intense conflict or negotiation situation. Application of the tools learned will be beneficial in both work and personal life, and you’ll find that through interactive methods you will be part of effective solution development.