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Customer Relationship Management (CRM)
Northern Alberta Institute of Technologywww.nait.ca
Need to implement, maintain, and support a Customer Relationship Management (CRM) application in your organization? With the skills gained from this program, you will be able to create and develop a responsive and robust CRM implementation using Microsoft Dynamics CRM software.
A five percent gain in customer retention can increase your company’s lifetime profits by 50% or more. Customer relationship management is the discipline of working with customer-specific data to optimize business relationships with former, current, and prospective customers. The skills obtained in this program will help you identify your specific business requirements; plan your project; install and configure the software; and employ advanced features of CRM to manage customers, complete marketing campaigns, and manage client relations from potential sales to the processing of invoices.
Program Type Occupational
Credential Type Non-Credential *
Length 1 Year or Less 4 Courses
- Part Time Only
- Cooperative Education
- Continuing Education Only
- Distance Learning
* Customer Relationship Management (CRM) Certificate
Search Transfer Alberta for course and program transfer information including transfer agreements between post-secondary schools in Alberta, British Columbia, Northwest Territories, Nunavut and Yukon.
Transfer(s) available outside of Transfer Alberta: Not available
Updated June 17, 2021. The information contained in this profile is current as of the date shown.
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